Waiting for over a week for missing part. Constantly being thanked for my 'patience'.
Product
Ceiling Fans Warehouse
6 days ago
Thank you for your feedback, and we’re very sorry for the frustration this situation has caused. We understand that waiting over a week for a missing part, especially while being asked for patience, is not a good experience.
We sincerely apologise that your order arrived incomplete and that the follow-up has taken longer than expected. This is not the level of service we aim to provide.
We appreciate your comment about checking contents, this is something we will review internally to help prevent similar issues in the future.
Thank you again for your feedback and for bringing this to our attention.
Product reviews
Product
Ceiling Fans Warehouse
6 days ago
Thank you for your feedback, and we’re really sorry to hear about your experience with the Spitfire DC Ceiling Fan by Three Sixty - White with Koa Blades 60. We understand how frustrating it must be to have installation delayed, especially when parts are missing and there’s been a wait for additional components.
This isn’t the experience we want for our customers. We apologise for the delay in resolving the missing part and for any confusion regarding the drop rod being a separate purchase.
We’d really like to get this sorted for you as quickly as possible. If you haven’t already received an update, please reach out to us directly at [contact details] with your order information, and we’ll prioritise getting the required part to you.
We appreciate your patience and your feedback—it helps us improve both our product information and service.
Product
Ceiling Fans Warehouse
6 days ago
Thank you for your feedback, and we’re really sorry to hear about your experience with the Spitfire DC Ceiling Fan by Three Sixty - White with Koa Blades 60. We understand how frustrating it must be to have installation delayed, especially when parts are missing and there’s been a wait for additional components.
This isn’t the experience we want for our customers. We apologise for the delay in resolving the missing part and for any confusion regarding the drop rod being a separate purchase.
We’d really like to get this sorted for you as quickly as possible. If you haven’t already received an update, please reach out to us directly at [https://ceilingfanswarehouse.com.au/contact-us/] with your order information, and we’ll prioritise getting the required part to you.
We appreciate your patience and your feedback—it helps us improve both our product information and service.
Date of purchase: 03/17/2026
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Clinton Rodda
Feefo Verified
AUS
24 days ago
What Clinton Rodda said about Ceiling Fans Warehouse:
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