Hi there, thank you for your feedback on our service. We're glad to hear you received good service here at BuyMeOnce UK. We look forward to serving you again for other eco-friendly, durable and sustainable products! Jim
Product reviews
Jim
Buy Me Once
7 years ago
Hi there, just a quick note on this. It's recommended that the Guppy Bag is not overfilled and that it's washed with other items in the drum. Some washing machines have an aversion to a lone Guppy Bag, the concentrated weight causing an imbalance, especially on high spin cycles. We understand your frustration on the other factors of the overall environmental impact of this bag but on the other side, this Guppyfriend Washing Bag also acts to reduce friction acting on the clothes while washing it, preventing most fibres from being shed at all. Hopefully, this information helps in your case! Thanks - Jim
Hi there, thanks for this great review. We're delighted to receive your compliments and appreciation here at BuyMeOnce UK. We'd love to provide the same quality of service you had with us to your family and friends. We're looking forward to serving you again for other high-quality, durable and sustainable products. Jim
Product reviews
Jim
Buy Me Once
7 years ago
Hi there, thank you for giving us your valuable feedback. We hope to see you again at BuyMeOnce UK for other high-quality, sustainable and durable products! Jim
Hi, thanks for this nice review. We are glad to hear your satisfaction in our service here at BuyMeOnce UK. Looking forward to having you back for other eco-friendly, high-quality and durable products. Jim
Trusted Customer
7 years ago
Yes, but manufacture is in China. I suspect that is because it's cheap, but I'm worried about their standards for the environment and basic workers' safety, which I suspect are low/non-existent.
Jim
Buy Me Once
7 years ago
Hi again, thanks for your feedback on this product. While we try as hard as possible to have as many UK-made or USA-made products available on the site, the reality is that in order to offer the most durable products, that isn't always the case. However, we want to assure you that all of the products and brands we stand behind operate in an ethical and responsible manner. One of the key factors we address when choosing the brands we support is that they operate a transparent way and outline their manufacturing processes on their site or in direct correspondence with us. Whether the brand manufactures their products in China, India, or any other country, we try to do our due diligence to make sure their products are manufactured responsibly, ethically and humanely. I hope this answers your question and renews your faith in our reviewing process. Sincerely, Jim.
Product reviews
Julzen
Buy Me Once
7 years ago
Hi there. Just a quick note on this; aside from catching microplastics, this Guppyfriend Washing Bag also acts to reduce friction acting on the clothes while washing it, preventing most fibres from being shed at all. It's not necessarily a bad thing that you aren't seeing fibres collecting in the bag, though in time you are likely to. As from where it was made, the company who invented Guppyfriend is based in Germany. Hopefully, this information helps in your case! Thanks - Jim
Trusted Customer
7 years ago
Yes, but manufacture is in China, where I suspect environmental standards of production are low, as is health & safety.
Jim
Buy Me Once
7 years ago
Hi again, thanks for your feedback on this product. While we try as hard as possible to have as many UK-made or USA-made products available on the site, the reality is that in order to offer the most durable products, that isn't always the case. However, we want to assure you that all of the products and brands we stand behind operate in an ethical and responsible manner. One of the key factors we address when choosing the brands we support is that they operate a transparent way and outline their manufacturing processes on their site or in direct correspondence with us. Whether the brand manufactures their products in China, India, or any other country, we try to do our due diligence to make sure their products are manufactured responsibly, ethically and humanely. I hope this answers your question and renews your faith in our reviewing process. Sincerely, Jim.
Date of purchase: 10/13/2018
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Tom Astor
7 years ago
What Tom Astor said about Buy Me Once:
I ordered a product based on the Valentine's promotion email. Having not received this a week or so after ordering, I was told that it wouldn't be ready for another 3 weeks. They said that I had been...
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Jim
Buy Me Once
7 years ago
Hi Tom, thanks so much for taking the time to leave this kind review. We're delighted we made an impression with you here at BuyMeOnce UK. We'd love to have you back again for other high-quality, durable and sustainable products. Jim
Product reviews
Jim
Buy Me Once
7 years ago
Thanks for this great review, Tom! We're glad you liked this Women’s Shearling Bootee Slippers by Celtic & Co. We'd love to pass your feedback to them. If you ever have any issues, just drop us a line. Jim
I ordered a beautiful Cecelia Hammarborg coat from the BuyMeOnce team who made a concerted effort to speed up delivery in time for a holiday. Really responsive and helpful team - thank you!
Jim
Buy Me Once
7 years ago
Hi there, thanks so much for this amazing review! We're so delighted to receive such compliments from you. It's customers like you that make our job wonderful. We're looking forward to serving you again here at BuyMeOnce UK for other high-quality, durable and sustainable products. - Jim
Product reviews
Jim
Buy Me Once
7 years ago
Hi there, thanks so much for this great review! We'd love to pass your feedback to Minirig. Please let us know if there's anything else you'd like to see on the site. - Jim
They could improve by stating whether the product they are taking money for is in stock before they take the money.
By communicating about delays themselves rather than it being the customer chasing...
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Jim
Buy Me Once
7 years ago
Hi there, thank you for your feedback on our service. We were terribly disappointed to hear that the level of communication you received was subpar - I assure you this is not reflective of our usual level of service and wish to apologise profusely on behalf of all of us. As mentioned in our follow up email, our partner - Organic Basics encountered a delay with their suppliers that caused a stock related issue which progressed over days to finalize the shipment. We chased them time to time about this order to make sure it will be shipped since it wasn't the only one affected by the delays. We also offered you a discount coupon that you can use on your subsequent order on us. We’re a very small team, and we sincerely apologise for our lack of communication on this occasion and hope that this unfortunate incident doesn't dissuade you from visiting us again in the future. Please let us know if you require any further assistance and I hope you have a lovely day.
Delivery on time and item bought as described and good quality.
Jim
Buy Me Once
7 years ago
Hi there, thanks for this nice review and your continued support on us here at BuyMeOnce UK. We'd be glad to provide again our high-quality, durable and sustainable products. Cheers! - Jim
Good service, Great product.
They arrived in perfect condition and in quick time.
The slippers were well packed with no plastic which is perfect.
Jim
Buy Me Once
7 years ago
Hi there, thanks for this awesome review! We're overjoyed to receive your compliments and appreciation. We'd be happy to have you back here at BuyMeOnce UK for other eco-friendly, high-quality and durable products. Cheers! - Jim
Product reviews
Jim
Buy Me Once
7 years ago
Hi, thanks so much for this great review. Its customers like you that make our job wonderful. We'd be happy to pass your feedback to Celtic & Co. Thanks again! - Jim
I was disappointed the tights had holes in the toe after one day. Goes against everything the website and product description claims. And then my x2 emails went unanswered and I had to message them...
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Jim
Buy Me Once
7 years ago
Hi there, thank you for your feedback on our service. We were terribly disappointed to hear that the level of communication you received was subpar - I assure you this is not reflective of our usual level of service and wish to apologise profusely on behalf of all of us. As mentioned in our follow up email, it took a while for us to receive the reply from our partners on this case so we immediately offered a full refund and a discount that you can use on your next purchase. We’re a very small team, and we sincerely apologise if we didn’t get back to you quicker than that. Please let us know if you require any further assistance and I hope you have a lovely day.
Product reviews
Jim
Buy Me Once
7 years ago
Hi there, thank you for your feedback on this product. We were disappointed to hear that you were unsatisfied with your purchase – we aim to only provide the highest quality products, so we completely understand your frustration. As mentioned in our follow up email, Hosiery as you can imagine still needs a gentle touch, and is not bulletproof against sharp nails or objects. What sets Swedish Stockings apart is their innovative way in producing hosiery that’s sustainable, washes well and still durable. I offer our sincere apologies for the inconvenience it has caused you and hopes that this doesn't dissuade you from visiting us again in the future. Please let us know if you require any further assistance and I hope you have a lovely day.
Loved one product. The other arrived damaged and they refunded it.
Jim
Buy Me Once
7 years ago
Hi there, thanks for the prompt and honest review. We're happy to receive such compliments from you despite what happened to the other product. We'd love to have you back and give our warmest service here at BuyMeOnce UK. - Jim
Product reviews
Jim
Buy Me Once
7 years ago
Hi, thanks for the nice review. I offer our sincere apologies for what happened on your product and despite it - you gave us your great ratings on us. Please let us know if you require further assistance and hope you have a lovely day. - Jim
Jim
Buy Me Once
7 years ago
Hi, thanks for this lovely review! We're glad you are loving this 24cm Aus-Ion Seamless Satin Crepe/Griddle Pan by Solidteknics. We'd love to pass your feedback to them. Thanks again! - Jim
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