Reccomend. Saved me a fortune and not a long wait for rentals
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Trusted Customer
Feefo Verified
5 years ago
Great value for getting new games always
If youre a regular gamer, this is fantastic value. Customer service is superb too
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Trusted Customer
Feefo Verified
5 years ago
Great value and service with few niggles
Website isn’t the most reliable. Often have to wait quite a while for new games to become available but their customer service is always swift and reliable through email.
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DA
DARREN
Feefo Verified
5 years ago
What DARREN said about Boomerang:
Bad start
Rented my first game on the free trial and guess what? It didn't work! Great start boomerang
Nik
Boomerang
5 years ago
Hi Darren,
Thanks for your review of our service.
We test and clean each game when it is returned to us before it is sent back out so I'm sorry to hear your game is not working.
I have arranged for the next available game to be sent and a replacement copy as an extra rental to your package. Apologies for the inconvenience.
Boomerang
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Trusted Customer
Feefo Verified
5 years ago
New releases take too long to get hold of
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CA
Carl
Feefo Verified
5 years ago
What Carl said about Boomerang:
Great customer service, fantastic value for money, would recommend to any of my gamer friends.
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Trusted Customer
Feefo Verified
5 years ago
No sign of game over a week later
Game was due for release on Tuesday (dispatched on Monday), still hadn't arrived by Friday & I was told had to wait for 10 days from shipping before they would even look into it. It's now the...
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Nik
Boomerang
5 years ago
Hi,
Thanks for your review.
I'm sorry to hear you have experienced a postal delay. We will always look to help in any way we can should a game be delayed in transit.
There are some reports of delays in some areas of the country caused by the current situation and this may have had an effect on the delivery of the game.
If you haven't already, please contact our customer support team via phone, email, live chat or social media channels so we can get this resolved for you. It is very rare for games to be delayed or lost in the post and I'm confident it will get to you but in the instance of a lost game we will be happy to help.
Thanks, Boomerang
Trusted Customer
5 years ago
Hi Nik,
This still hasn't been resolved and I have been in contact with yourselves directly several time.
Your team added 400 bonus points at the 10 day mark but still haven't updated the service to either say I don't have the game or send out a new copy.
it's been 18 days!
Trusted Customer
5 years ago
It's been 22 days. I have now been waiting over a day for them to email a missing game form by email (I chased up customer services again).
The missing game still hasn't been received or removed from my rental list.
Nik
Boomerang
5 years ago
Hi, Thanks for your reply, I'm sorry to hear that. Please contact us directly on enquiries@boomerangrentals.co.uk and we will get this sorted for you.
Thanks
Boomerang
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NE
Ned
Feefo Verified
England
5 years ago
What Ned said about Boomerang:
Fantasticgame rental service, the only one out there!
The one and only. The best! Fantastic service. Only con is sometimes you can't get the game you want, there is a 3 day wait even though i pay for priority.
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Ryan
Feefo Verified
5 years ago
What Ryan said about Boomerang:
Amazing service
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ED
Edwin
Feefo Verified
5 years ago
What Edwin said about Boomerang:
Poor customer and delivery service.
1st issue - My account was debited for 7.99 even though my account's not LIVE yet, I'm still in the free trial period. Still waiting for customer services to sort out.
2nd issue - I waited more than...
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Nik
Boomerang
5 years ago
Hi Edwin,
I'm sorry to hear you have not had a great start to your subscription with us.
The transaction you are referring to is an authorisation of your card, a standard procedure that is designed to confirm that the details you have supplied are correct. No funds ever leave your account but will show as a pending transaction to Boomerang and will remain held by your bank for a number of days, though some banks can take longer, they will not leave your account and are automatically returned by your bank.
We will not process a payment until the account is set live at the end of the free trial. If you are still awaiting the funds to return to your balance please get in touch as we can provide details you can show to your bank to speed up the process.
We have added a further 10 days to your free trial for the postal delays you have experienced. We usually expect games to arrive within 1-3 days though unfortunately we are seeing reports of deliveries taking longer than we would usually anticipate during these unprecedented times.
Please do get in touch if we can assist you further.
Thanks
Boomerang
ED
Edwin
5 years ago
Hi Nik
Thank you for getting back to me. I appreciate you updating my trial period and giving me an extension.
With regards to the transaction, this has still not been reversed. Please can you confirm that when my account changes to LIVE that I will not be debited again with £7.99?
Thanks
Edwin
Nik
Boomerang
5 years ago
Hi Edwin, Thanks for your reply. No problem at all.
I can confirm that the pre-authorisation funds if not returned by your bank will be the same funds used to set the account live and we will not process another payment until your next billing date.
If you need anything else please do not hesitate to get in touch.
Thanks
Boomerang
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
