Communication was good before and after , however not clear on what action needed. Also no certificates given to confirm
Bison_Support
Bison Assist
1 year ago
Thank you for your feedback – we really appreciate you taking the time to share your experience.
We're sorry to hear that the action plan wasn't as clear as it should have been, however we have a support team that can help you understand better the action plan. We understand how important clear communication and documentation are, and we take this seriously.
Our team will be in touch with you in the next few days to go through any outstanding queries and provide clarification. In the meantime, if you'd prefer to speak with someone sooner, please don’t hesitate to contact our support team – we’re always here to help.
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Trusted Customer
Feefo Verified
1 year ago
Bison Assist do a professional service
The service we received, was pleasant, questions that was asked, was understood. Bison Rep came in with a smile showed his ID, he was efficient in the job.
Bison_Support
Bison Assist
1 year ago
Thank you so much for your positive feedback! We’re delighted to hear that you had a pleasant experience with our service and that the representative was efficient and professional. We truly appreciate your kind words and look forward to continuing to serve you in the future.
Trusted Customer
1 year ago
Nothing to add at the moment.
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Trusted Customer
Feefo Verified
1 year ago
Great service
The service guy was very easy to deal with knew his trade and just got on with the job with no disruption at all.
Bison_Support
Bison Assist
1 year ago
Thank you for your great feedback! We're glad to hear that the service was seamless and that our Assessor was efficient and professional. We appreciate your kind words and look forward to assisting you again in the future!
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Trusted Customer
Feefo Verified
1 year ago
Great Service provider
Really great service the engineer was very knowledgeable and helpful.
Bison_Support
Bison Assist
1 year ago
Thank you for your kind feedback! We're delighted to hear that you had a great experience and found our assessor knowledgeable and helpful. We truly appreciate your support and look forward to serving you again in the future!
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TQ
Tom Quigley
Feefo Verified
Gerrards Cross
1 year ago
What Tom Quigley said about Bison Assist:
Very friendly, helpful team from start to finish
Very efficient, and very responsive customer service.
Bison_Support
Bison Assist
1 year ago
Thank you for your wonderful feedback! We're so pleased to hear that you found our team friendly, helpful, and efficient throughout the process. Your satisfaction is important to us, and we truly appreciate your kind words about our customer service. We look forward to assisting you again in the future!
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Trusted Customer
Feefo Verified
1 year ago
H&S Risk Assessment
Assessor was professional in approach with knowledge re requirements.
Had to wait for risk assessment until invoice paid for.
Some aspects of the Bison template seem to be for 'smaller' operation...
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Bison_Support
Bison Assist
1 year ago
Thank you for your feedback. We're glad to hear that you found the assessor professional and knowledgeable. We apologize for any delay caused by the invoice process and appreciate your understanding. Regarding the Bison template, we value your input and will certainly take it into consideration for future improvements to ensure it better aligns with your operation’s needs. We appreciate your continued partnership and look forward to working with you again.
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AB
Abiodun
Feefo Verified
Ipswich
1 year ago
What Abiodun said about Bison Assist:
Polite and professional Service
The Agent was polite and professional
Bison_Support
Bison Assist
1 year ago
Thank you for your kind feedback! We’re delighted to hear that you found our Assessor polite and professional. Your satisfaction is our priority, and we look forward to assisting you again in the future.
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Trusted Customer
Feefo Verified
1 year ago
All good
Prompt responses and a thorough, professional Risk Assessment.
All good
Bison_Support
Bison Assist
1 year ago
Thank you for your positive feedback! We're thrilled to hear that you found our responses prompt and the Risk Assessment thorough and professional. We look forward to working with you again in the future!
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Trusted Customer
Feefo Verified
1 year ago
Would recommend
Friendly and helpful
Bison_Support
Bison Assist
1 year ago
Thank you for your kind review! We're glad to hear that you found our team friendly and helpful. Your recommendation means a lot to us! We look forward to hopefully working with you again in future!
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DG
Dena Gardner
Feefo Verified
Milton Keynes
1 year ago
What Dena Gardner said about Bison Assist:
Would recommend for Fire Risk Assessment
We had a Fire Risk Assessment done with Bison Assist - the engineer/trainer was very helpful, knowledgeable and professional. Would highly recommend.
Bison_Support
Bison Assist
1 year ago
Thank you for your excellent review! We're so glad to hear that our assessor was helpful, knowledgeable, and professional during your Risk Assessment. Your recommendation means a lot to us, and we truly appreciate your trust in us. If you need any further assistance in the future, don’t hesitate to reach out!
Passionate about Health and Safety, Bison has helped thousands of businesses all over the UK with their compliance needs since 2010. Carrying out Fire, Legionella, Health & Safety and Disability Access Risk Assessments in various sectors, the herd is friendly, professional and above all, customer focused.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Passionate about Health and Safety, Bison has helped thousands of businesses all over the UK with their compliance needs since 2010. Carrying out Fire, Legionella, Health & Safety and Disability Access Risk Assessments in various sectors, the herd is friendly, professional and above all, customer focused.