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Birchall Tea Reviews

Rated
Exceptional

We are an award-winning British tea company, specialising in single origin and blended black teas from East Africa.

Service
4.9
/5
Product
4.9
/5

5

4

3

2

1

422

36

6

3

3

470

ratings over the past year

Displaying all 2,381 reviews
Trusted Customer
5 years ago
Date of purchase: 08/11/2020
The best decaf tea ever
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Nosheen Arian
5 years ago
Date of purchase: 08/03/2020
What Nosheen Arian said about Birchall Tea:
Very good service
The great rift decaf is absolutely perfect. Just can’t tell it’s decaf. Best decaf tea
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Brenda Harris
Banner Elk
5 years ago
Date of purchase: 08/11/2020
What Brenda Harris said about Birchall Tea:
Excellent tea and good service
I fell in love with Birchall tea while staying in London. Ordering online is very easy and shipping to USA is quick and not expensive.
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Juan Carlos Valverde
5 years ago
Date of purchase: 08/03/2020
What Juan Carlos Valverde said about Birchall Tea:
Delivering to Mexico takes too long
The website is pleasant and easy to navigate. I am thankful that you delivery to Mexico!! However, the delivery took three months
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Birchall Tea
Birchall Tea
5 years ago
Dear CustomerMany thanks for your comments. We believe you are referring to your order placed with us on the 7th April. This was despatched from our warehouse on the very same day, 7th April. On checking the Royal Mail tracking I can see that your parcel did not leave the Worldwide Distribution Centre at Heathrow Airport until 23rd May. Unfortunately, the circumstances for the delay are beyond our control and was due to the COVID-19 Pandemic. Your order placed with us on the 4th August was despatched from our warehouse on the same day, 4th August. On checking the Royal Mail tracking, the parcel arrived in Mexico on the 12th August and therefore should be delivered to you very soon and the issues with shipments to Mexico have clearly now been resolved. Many thanks for purchasing Birchall tea and we hope that you continue to enjoy our teas in the future. Best wishes, Birchall Customer Services Team.
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Devyani Parihar
5 years ago
Date of purchase: 08/04/2020
What Devyani Parihar said about Birchall Tea:
Shipped the order on time. Teas look fresh.
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William Pickell
Minneapolis, Minnesota
5 years ago
Date of purchase: 08/06/2020
What William Pickell said about Birchall Tea:
Exactly the right tea
Birchall's Tea provided precisely the tea we were looking for. They shipped it quickly, package in a manner that fully protected the product
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Trusted Customer
5 years ago
Date of purchase: 08/06/2020
Arrived very fast
Fast delivery and fantastic tea!
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Trusted Customer
5 years ago
Date of purchase: 07/28/2020
Best tea
Best decaff teawe have tasted
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Pat Kahl
Norwich
5 years ago
Date of purchase: 08/05/2020
What Pat Kahl said about Birchall Tea:
Lovely tea. Great service. Would buy from them again.
Well packed and great delivery. First time buying from them and would buy again.
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Angela O'Connor
5 years ago
Date of purchase: 07/28/2020
What Angela O'Connor said about Birchall Tea:
Excellent service, great products & speedy delivery
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About Birchall Tea
Birchall is a family-owned tea company, based in London, with roots in the trade dating back over 140 years. The company specialises in single origin and blended black teas from East Africa and its Fairtrade and Rainforest Alliance Certified teas are served daily on every major high street across the UK. Since 2011, Birchall has won 56 gold star awards at The Guild of Fine Food’s Great Taste Awards and its signature Great Rift Breakfast Tea has received honours for 9 consecutive years.
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54 Willow Way, London, SE26 4QP, United Kingdom
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Feefo Trusted Service Awards

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Feefo Ecolabels

Feefo-Sustainability Eco Labelcarbon-neutral Eco Labeluk-made Eco Labelgives-to-charity Eco Labelfair-trade-certified Eco Label100-percent-vegan Eco Label
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About Birchall Tea
Birchall is a family-owned tea company, based in London, with roots in the trade dating back over 140 years. The company specialises in single origin and blended black teas from East Africa and its Fairtrade and Rainforest Alliance Certified teas are served daily on every major high street across the UK. Since 2011, Birchall has won 56 gold star awards at The Guild of Fine Food’s Great Taste Awards and its signature Great Rift Breakfast Tea has received honours for 9 consecutive years.