Awful communication about the delivery of items. I was supposed to have a delivery within 2-5 days and when I called on the 7th day I was told another 10 days would be the delivery date.
Barriers Direct
Barriers Direct
12 years ago
Thank you for taking the time to leave us feedback. Unfortunately we were unaware of the delay on your delivery until you called for an update. We have addressed the communication issue with our manufacturer and would like to apologise for any inconvenience caused.
Kaye - Telesales
Very good at pushing for the order, very poor for delivery dates
Barriers Direct
Barriers Direct
12 years ago
Thank you for taking the time to leave us your comments. I would like to apologise for the inconvenience caused. I appreciate your frustration regarding the lead time, however, we do endeavor to be as transparent as possible on our website, hence this item has an 'up to' 30 days delivery time. I understand that the 3 bollards were faulty on receipt, but have now been replaced. Once again I would like to apologise for any inconvenience caused.
Kaye - Telesales
Items ordered 29th August for delivery 3/5 working days as at 19th September not arrived i.e. 15 working days, which we consider poor and far in excess of that anticipated.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Our barriers, bollards and street furnitures provide security and protection for all types of public and private spaces. We stock the best brands to ensure that we offer the very best barriers in the UK and that is why contractors, local authorities and councils across the UK trust our barriers, service and price.