Hello & thanks so much for taking the time to leave us your feedback - we really appreciate it.
I'm sorry to hear that you haven't found our price to be as competitive this time around.
When assessing your price for the coming year, our underwriters take in to account various factors, such as our claims experience within the postcode area that you live in - if we've seen an increase in the number of claims, we would deem this to be a higher risk & that would be reflected in the price.
There are also other factors such as the rise in claims costs & Insurance Premium Tax that are taken in to account, although we try our best to mitigate these costs as much as we can.
I've included some more info below, which I hope will help and I'll also ensure that your feedback is logged:
https://www.axa.co.uk/home-insurance/premiums/#reasons-why-your-premium-could-change
Thanks for choosing us to look after your home
Take care & enjoy your day,
Kim
AXA Customer Service Team
