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AXA Insurance Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 298,783 reviews

Trusted Customer

Feefo Verified

8 months ago

would reccomend

great service, competitive price and yearly notification

Jon

AXA Insurance

8 months ago

Good morning, Thanks for leaving your fab feedback for us. It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly. Jon AXA Customer Service Team

Trusted Customer

Feefo Verified

8 months ago

Excellent

Gary

AXA Insurance

8 months ago

Thanks so much for your lovely comments. It's great to see you're finding your policy excellent. Take care, Gary AXA Customer Service Team

Trusted Customer

Feefo Verified

10 months ago

Poor Service

Poor Service.

Paula

AXA Insurance

10 months ago

Hi, thanks for taking the time to leave a review. I'm really sorry to hear you've been unhappy with our service and I've sent you an email requesting more information around your dissatisfaction. I look forward to your reply so that we can resolve this for you. Take care for now. Paula AXA Customer Service Team.

Trusted Customer

Feefo Verified

10 months ago

Very helpful staff

Very freindly helpful and informative when i phoned needing advice.

Neil

AXA Insurance

10 months ago

Hi, Thanks for getting in touch to leave your feedback. We really appreciate you taking the time to do this. I’m really pleased to hear that the service you received from our staff was at a high level. Best wishes. Neil Customer Service Team

Trusted Customer

Feefo Verified

12 months ago

Motor insurance Policy renewal

Effective and obviously care about their customers as they do customer discount.keep their customer imformed about policy renewal etc;

Paula

AXA Insurance

12 months ago

Hi, Thanks for taking the time to leave a review of your experience. It's great to hear how impressed you are with the renewal process and our service. We really appreciate your feedback. Thanks for renewing your car insurance with us for a 3rd year. I hope you spend many more happy years with us. Best wishes Paula AXA Customer Service Team

Trusted Customer

Feefo Verified

1 year ago

Eccessive price hikes year on year

Paula

AXA Insurance

1 year ago

Hi, Thanks for taking the time to leave a review of your experience. I'm sorry to hear you're unhappy with the price this year. I'll ensure your dissatisfaction is logged. Prices can fluctuate for many reasons, partially due to any changes in risk assessment. Thank you for renewing your home insurance with us for a 5th year. I hope we can be more competitive for your next time around. Best wishes Paula AXA Customer Service Team

Emma

Feefo Verified

1 year ago

What Emma said about AXA Insurance:

Great company. Easy to work with

They are a great company and I've never had any bother with them. Renews automatically and saves me hassle!

Jasmin

AXA Insurance

1 year ago

Hi Emma, thanks for taking the time to leave us a review. We're really glad you're happy with the service you've received and that you've stayed with us for another year! Please don't hesitate to reach out if there's anything else we can help with; our contact details are on your Policy Schedule. Best wishes Jasmin AXA Customer Service Team

Richard Sommerseth

Feefo Verified

Ringwood

1 year ago

What Richard Sommerseth said about AXA Insurance:

Easy to arrange comprehensive policy at affordable prices!

Jon

AXA Insurance

1 year ago

Good morning, Richard. Thanks for leaving your fab feedback for us. It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly. Jon AXA Customer Service Team

Rowan Welch

Feefo Verified

Leamington Spa

1 year ago

What Rowan Welch said about AXA Insurance:

Refused to pay a legitimate claim

Refused to pay a legitimate claim - now with the ombudsman - almost 2 years later our kitchen is still flood damaged and we are subsequently unable to move house as planned - v poor service from AXA...

Adam

AXA Insurance

1 year ago

Hi Rowan. I'm really sorry to hear that your claim was refused and that the kitchen is still damage due to flood damage. I've passed this over to our Claims team for this to be looked at along with a compliant logged. Thank you. Adam, AXA Customer Service Team.

Trusted Customer

Feefo Verified

1 year ago

Excellent

Paula

AXA Insurance

1 year ago

Hi, Thanks for taking the time to leave a review of your experience. It's great to hear you're so happy with our service. Thank you so much for renewing your home insurance with us for another year. I can see you've been with us since 2018, so we really appreciate your loyalty & custom. Best wishes Paula AXA Customer Service Team

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