Alton Towers Holidays is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
5 years ago
Fantastic place!
Easy to navigate and book! Big well to them in difficult times
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Mr Wheatley
Feefo Verified
Redcar
5 years ago
What Mr Wheatley said about Alton Towers Holidays:
A very enjoyable visit
Check in process was efficient and covid friendly. All staff members we had contact with were all very polite and helpful. Overall we had a great experience both in the hotel and the theme park....
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Trusted Customer
Feefo Verified
5 years ago
Good booking process
Booking was easy and easy to do online
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Trusted Customer
Feefo Verified
5 years ago
Great
Straightforward . The agent was knowledgeable and gave me confidence booking.
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Trusted Customer
Feefo Verified
5 years ago
Rebooking easy due to covid cancellations
Easy, break got cancelled due to covid, voucher issued immediately allowing me to rebook a later date . Didnt have to ring up and speak to anyone . I know it will get cancelled again out of alton...
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Trusted Customer
Feefo Verified
5 years ago
Change option needed online
Easy to get hold of customer service when I needed to change the booking - marked down due to not having the option to do this online at my leisure
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Trusted Customer
Feefo Verified
5 years ago
Bad Experience
- there was a pipe missing from the bathroom sink, water just poured on to the floor, had to use a bucket, staff weren't interested when mentioned at check out
- for an expensive hotel the...
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Trusted Customer
Feefo Verified
5 years ago
Fine
Worked well, although it was unclear that All the activities associated with an overnight stay are to be taken on the day of arrival (e.g. swimming could just have easily been taken day of departure).
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Trusted Customer
Feefo Verified
5 years ago
Bad covid cleanliness
Disappointed with the cleanliness of the room especially as this should be a main priority during a pandemic. Very dusty. The bedding was very tired and stained. No bottom sheet just a mattress...
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MC
Miss Collier
Feefo Verified
5 years ago
What Miss Collier said about Alton Towers Holidays:
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
