XmasDirect Reviews

We are a small, family company and most of the team in my office (including myself) have tried our best with your order. Cara is an absolutely delightful and valuable member of our team who receives regular feedback on her gentle and unhurried manner. I am afraid that I do not accept that she ‘rushed’ you through placing your original order. Our customers are always given the time and guidance they need to choose what will work best. We are sorry that some items went out of stock during the few days between your orders, but as this is our busy season, stock changes daily. You returned the graphite baubles and asked that we send out some blue ones in their place. Having received the paperwork for this by email, you contacted us immediately by live chat. During the 40 minute live chat conversation, we offered several times to give you a full refund as you clearly were not happy with our service or the colours of the baubles. During the subsequent live chat this morning which was shared between Heidi and Fiona, we ended the conversation at the point where you felt it was appropriate to become unpleasant. We are delighted that you have found some baubles elsewhere which meet your expectations.

Hello Marion, Thank you for taking the time to share your feedback with us. I'm sorry to hear that the wreath didn't meet your expectations. Since we ship our wreaths flat packed to minimise shipping costs, they may need some fluffing upon arrival, especially with all the greenery and foliage. If you find the product unsatisfactory, you're welcome to return it to us, adhering to our return terms and conditions. Best wishes, Christmas Direct

Hello, Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you found our website easy to use, the ordering process quick and simple, and the delivery fast. It's fantastic to know that the lights meet your expectations. If there's anything else we can assist you with in the future, please feel free to reach out. Best wishes, Christmas Direct

Hello, Thank you for your glowing review! We're delighted to hear that you found our product to be of excellent quality. If there's ever anything more we can do for you, please don't hesitate to let us know. Best wishes, Christmas Direct

Hello Lindsay, We appreciate your positive feedback! It's great to know that our fast delivery met your expectations. If there's anything else we can do for you, please feel free to reach out. Best wishes, Christmas Direct

Hello Janice, Thank you for your wonderful review! We're thrilled to hear that you find the wreath beautiful and realistic. If there's anything else we can assist you with, please don't hesitate to reach out. Best wishes, Christmas Direct

Hello John, Thank you for your review! We're delighted to hear that you found our service brilliant, with great delivery and good quality. If there's anything more we can do for you, please feel free to let us know. Best wishes, Christmas Direct

Hello Dawn, Thank you for sharing your thoughts with us. We're pleased to hear that you are happy with the garland on your mantel and that you experienced very fast shipping. Regarding the pricing, we appreciate your feedback, and it's worth mentioning that we work hard to keep our prices as competitive as possible. Best wishes, Christmas Direct

Hello Mike, Thank you for your kind words! We're thrilled to hear that you experienced excellent service and first-class delivery. If there's anything else we can do for you, please don't hesitate to reach out. Best wishes, Christmas Direct

Hello Giulia, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you received prompt and fast delivery and that you're very happy with your purchase. If there's anything else we can do for you, please feel free to reach out. We look forward to serving you again in the future. Best wishes, Christmas Direct