Horrible.
I had next day delivery chosen and it arrived in 3 days !!!! AND now u say I ove u money for delivery!! Disgusting!
Meg Tweedlie
Route One
2 years ago
Hi there,
We have had a look into your order and can see that this was ordered on the 27th of July and delivered the following day on the 28th of July meaning this was delivered within the next day timeframe, as requested.
I will make sure to reach out and email you now to find out more about this review.
Hope to speak to you soon.
Kind Regards,
Route One Customer Care
Love this shop. The staff are always so helpful and chatty. Love the quality of the clothing and always have good bargains in the sale. Highly recommend!
Excellent customer service , very quickly fixed an issue with online gift cards, the order process and selection of stock was great too, highly recommend
Great store, purchased from them many times over the years. I had a problem with an item and it was fixed and sent out within the next day. Perfect customer service 👌🏻
In the past, I've always received good service and prompt delivery from R1, however, my last experience of ordering from them was abysmal. I ordered a deck (with next day delivery) and after several...
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Meg Tweedlie
Route One
2 years ago
Hi there,
Thank you for your feedback.
We are so sorry that there was a delay with getting to the problem of your parcels whereabouts. We can understand all frustration with this.
This one was hard to track down - we wish we could have sent out another, however, sadly this one was the last in stock.
I can see that this one has now been refunded for you. I'm glad that this has now been actioned.
We hope you feel like you can come back to us in the future so we can turn this around!
Kind Regards,
Route One Customer Care
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
