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Moss Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 178,909 reviews

Trusted Customer

Feefo Verified

13 years ago

Really easy purchased and quick delivery with good communication from carriers.

Product reviews

Date of purchase: 08/26/2012

Trusted Customer

Feefo Verified

13 years ago

Excellent service arrived a day before expected and well packaged

Product reviews

Date of purchase: 08/26/2012

Trusted Customer

Feefo Verified

13 years ago

Easy ordering and delivery process

Product reviews

Date of purchase: 08/25/2012

Trusted Customer

Feefo Verified

13 years ago

Excellent service would use again

Product reviews

Date of purchase: 08/21/2012

Trusted Customer

Feefo Verified

13 years ago

Good communication, as described

Product reviews

Date of purchase: 08/25/2012

Trusted Customer

Feefo Verified

13 years ago

Already emailed a complaint about wrong shirt delivered,not received a reply.very poor service. Shirt was…

Already emailed a complaint about wrong shirt delivered,not received a reply.very poor service. Shirt was required for a wedding urgently off to marks to buy another one.

Moss Bros

Moss

13 years ago

We do apologise for not replying to your enquiry. Email enquiries must be answered within 2 working days, and most enquiries receive an answer the same day. This should not have occurred. We hope that you have found the free returns services via collectplus or instore easy to use. We’ll take your feedback on board for the future so thank you for taking the time to write to us. Kind regards Moss Online Customer Care

Product reviews

Date of purchase: 08/25/2012

Trusted Customer

Feefo Verified

13 years ago

Good

Moss Bros

Moss

13 years ago

We are sincerely sorry to read you were not entirely satisfied with your purchase. The shirt is 100% cotton. We are looking into this matter and will update the information on the website if necessary. We hope you have found the free returns service easy to use. Thank you for taking the time to write this feedback. Kind regards Moss Online Customer Care

Product reviews

Date of purchase: 08/25/2012

Trusted Customer

Feefo Verified

13 years ago

The delivery service is fairly inflexible - requiring someone to be in to sign for…

The delivery service is fairly inflexible - requiring someone to be in to sign for delivery and only offering a few dates. Delivery is always a problem with online shopping - maybe one day businesses...

Moss Bros

Moss

13 years ago

We do offer a weekend delivery option and hope to be able to offer an evening delivery option in the near future. Customers can add special delivery instructions for the driver when placing an order on the website, i.e. request for the parcel to be left in the porch, with neighbours, in a bin outside, etc. We’ll take your feedback on board for the future so thank you for taking the time to write it. Kind regards Moss Online Customer Care

Product reviews

Date of purchase: 08/24/2012

Trusted Customer

Feefo Verified

13 years ago

initially called in the shop at bridgend mcarthur glen. tried on a 34 waist and…

initially called in the shop at bridgend mcarthur glen. tried on a 34 waist and very tight. looked inside and saw it was 32. the gentleman who served me stated it was defnietely a 34. tried on 36 and...

Moss Bros

Moss

13 years ago

We sincerely apologise for the store error, it shouldn’t have happened. We hope you were happy with the online ordering process. We will pass your feedback accordingly to help us improve for the future. Kind regards Moss Online Customer Care

Product reviews

Date of purchase: 08/19/2012

Trusted Customer

Feefo Verified

13 years ago

Ordered three suits (one has to go back) but only one came with a suit…

Ordered three suits (one has to go back) but only one came with a suit cover.

Product reviews

Date of purchase: 08/24/2012

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