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Hiscox Insurance Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 3,854 reviews

Trusted Customer

Feefo Verified

14 years ago

Very easy on-line process. Summaries and documents are very clear. Price is competitive.

Trusted Customer

Feefo Verified

14 years ago

Twice as expensive as three other on-line sites visited.

Trusted Customer

Feefo Verified

14 years ago

excellent

Trusted Customer

Feefo Verified

14 years ago

I went to look on the Feefo site and it said do you want to read…

I went to look on the Feefo site and it said do you want to read what other people are saying, when I clicked on, it said be the first to review , no other comments available , I wanted to read what...

Hiscox Insurance

14 years ago

As Feefo is an independent review site, all reviews are publicly available. There was a short period while the reviews were unavailable, however they are now, and will remain, public. Annabel Venner Marketing Director

Trusted Customer

Feefo Verified

14 years ago

I tried on three separate occasions to get a quote, each time the online system went…

I tried on three separate occasions to get a quote, each time the online system went in to perpetual loop and I spent too long waiting

Hiscox Insurance

14 years ago

I am sorry that our online systems did not work as expected and that you were unable to complete your quotation. We experienced two brief service interruptions in December, and I suspect that you unfortunately encountered one of these. Our system availability and reliability is monitored constantly and is generally very high. Annabel Venner Marketing Director

Trusted Customer

Feefo Verified

14 years ago

I did not purchase but only got a quote. I then got a follow-up phone call…

I did not purchase but only got a quote. I then got a follow-up phone call at 10am on a Sunday morning. I dont think this is appropriate for business insurance

Hiscox Insurance

14 years ago

I am sorry that you felt that our call to you on a Sunday morning was inappropriate. We have recently launched the follow-up call process and we are working to ensure that this process is aligned with our customers expectations. I have passed your comment on to our Operational team as part of our process for continual service improvement. Annabel Venner Marketing Director

Trusted Customer

Feefo Verified

14 years ago

Hiscox should review their website from time to time. Two examples for improvement: an additional…

Hiscox should review their website from time to time. Two examples for improvement: an additional line in the address field would be useful; my former insurance company (Aviva) was not listed in the...

Trusted Customer

Feefo Verified

14 years ago

No one called me back!

Hiscox Insurance

14 years ago

I am sorry that we did not call you back as this does not meet our own expectations of service, and please accept my apologies for this. We have recently amended our call back processes, and should you choose to allow us to quote for your business in the future, I would like to expect that we would perform more satisfactorily. Annabel Venner Marketing Director

Trusted Customer

Feefo Verified

14 years ago