How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

You Garden Reviews

http://www.yougarden.com

EXCELLENT

Service

4.3

Product

4.2

8,740

1,521

841

477

1,118

12,697

ratings over the past year

Displaying all 221,638 reviews

Trusted Customer

Feefo Verified

12 years ago

Not yet received order numbers OR 1061412 and OR 1059441 Rated good for actions taken to…

Not yet received order numbers OR 1061412 and OR 1059441 Rated good for actions taken to rectify the problem caused by the damage in transit to the original order OR 1043378

Trusted Customer

12 years ago

The service that I received following my report on the damage sustained in transit to the original order/consignment was first class.. As explained I am still awaiting delivery of the replacement items.

Date of purchase: 28/04/2014

Trusted Customer

Feefo Verified

12 years ago

I bought four easyfill hanging baskets which were delivered without any gates (36 missing).Phoned to inform…

I bought four easyfill hanging baskets which were delivered without any gates (36 missing).Phoned to inform them and were told they would be sent pronto. I then received six only. Phoned again and...

You Garden

12 years ago

No idea what's gone on here but we'll investigate... Trust you have everything now? Will YouGarden Ltd www.yougarden.com

Date of purchase: 29/04/2014

Trusted Customer

Feefo Verified

12 years ago

no problem with the site or the products. one parcel had been re sealed by…

no problem with the site or the products. one parcel had been re sealed by courier, but contents were complete and intact.

Product reviews

Date of purchase: 23/04/2014

Trusted Customer

Feefo Verified

12 years ago

plants arrived well packaged

Product reviews

Date of purchase: 27/04/2014

Trusted Customer

Feefo Verified

12 years ago

Excellent customer service, above and beyond

Product reviews

Date of purchase: 27/04/2014

Trusted Customer

Feefo Verified

12 years ago

very good they didnt take loog to come and the trees where great

Product reviews

Date of purchase: 28/04/2014

Trusted Customer

Feefo Verified

12 years ago

Great service,arrived much earlier than expected

Product reviews

Date of purchase: 27/04/2014

Trusted Customer

Feefo Verified

12 years ago

Good service.

Product reviews

Date of purchase: 27/04/2014

Trusted Customer

Feefo Verified

12 years ago

good plants and delivery

Product reviews

Date of purchase: 28/04/2014

Trusted Customer

Feefo Verified

12 years ago

Packaging not very good. Plants can be shaken around within box and box was damaged.

Product reviews

Date of purchase: 29/04/2014

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

You Garden Reviews

Pair of Italian Cypress trees 80-100cm tallMore reviews of this product (785)View product websitearrived in good condition..been potted on, and are doing well at moment.

Complete Oleander Colours Collection - 5 planMore reviews of this product (91)View product websiteAll plants arrived in good condition

Complete Oleander Colours Collection - 5 planMore reviews of this product (91)View product websiteCannot fault, the one plant that wasn't too good they replaced immediately with no hesitation

15" Large Easy Fill Hanging basket NEWMore reviews of this product (32)View product websitei love theses

15" Large Easy Fill Hanging Basket Buy One GeMore reviews of this product (882)View product websiteVery good quality,will look great planted up and a lot easier to do\,I have done hundreds of baskets over the years and these will take the hard work out of it,a piece of cake!!!!!

15" Large Easy Fill Hanging Basket Buy One GeMore reviews of this product (882)View product websiteGreat value.

Geranium Rosebud collection plug x 12More reviews of this product (695)View product websitegood plants and delivery

Echinacea 'Magnus' 9cmMore reviews of this product (1)View product websitePlants were not labelled so do not know which plant this was. One of the echinacea I received looks more like a weed instead of a plant, waiting to see what it is.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?