I ordered 6 scarlet and 6 white ground covering roses several months ago and to date my order has not been fulfilled - I initially got 8 items that had bene very badly packed and which were devoid of...
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You Garden
You Garden
11 years ago
This was a large order which was split as normal, as we couldn't send it all together. In the few days between the first part and rest of the order being dispatched, all of our roses were cut back by our nursery staff. This is standard practice and will encourage the roses to grow and flower next season.
Unfortunately, there was an item missed off the order in packing, and when we dispatched a replacement it was lost in the courier system.
The customer has been refunded in full and told to keep all of his roses with our compliments. We are confident that they will thrive.
Will
YouGarden Ltd
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Trusted Customer
11 years ago
Date of purchase: 26/06/2013
Great service very good value
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Trusted Customer
11 years ago
Date of purchase: 26/06/2013
Always received excellent service and have had no problems to date. Good company.
I have ordered twice from them and their service is excellent and efficient. Packaging is light but highly protective and plants have arrived fresh and in good condition. They have survived even my...
You do not need to be a gardener, as we provide all the things you need, advice on getting best results, and 'how to' videos as well, explained in simple terms. Our ethos is 'Gardening for Everyone', and we make it easy for Everyone to grow great tasting food, and beautiful flowers and look after your environment too!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
You do not need to be a gardener, as we provide all the things you need, advice on getting best results, and 'how to' videos as well, explained in simple terms. Our ethos is 'Gardening for Everyone', and we make it easy for Everyone to grow great tasting food, and beautiful flowers and look after your environment too!