Waited weeks for delivery, when items arrived, the plants were badly packaged, and 2 plants were broken with stems and branches snapped and cut near the bottom of plant making 1 useless.
You Garden
You Garden
11 years ago
I have passed these comments on to our nursery manager. It sounds like this order was badly transported also. The order was replaced immediately after we were informed of the damage.
Will
YouGarden Ltd
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Trusted Customer
11 years ago
Date of purchase: 08/10/2013
Easy ordering and prompt service.
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Trusted Customer
11 years ago
Date of purchase: 05/09/2013
plants arrived in very good condition.on time. very helpful staff would use again
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Trusted Customer
11 years ago
Date of purchase: 16/09/2013
been consistently pleased with your service and products
Being deciduous plants, they can look a bit “sticky” at this time of year and the leaves will die and fall off – don’t worry, this is completely normal. If your plants don’t burst back into life in the new year please get in touch, as they are covered by our Lifetime Guarantee.
Will
YouGarden Ltd
We are aware of some problems regarding a small shipment of orders which were dispatched from our Jersey nursery on 16th and 17th September. Unfortunately due to severe winds in the English Channel the ferry service to and from the Island was disrupted. Weather conditions were so poor that some services were forced to be cancelled completely resulting in a bottleneck of mail leaving Jersey by air to go into the Royal Mail System. This led to some orders for plug plants being held in a depot for much longer than normal – with the consequences obvious on receipt of the goods.
I have contacted the customer regarding this order.
Will
YouGarden Ltd
There was a problem with quality but it was explained I had been sent the last trees on their premises. All was sorted very fairly, pleasantly and with speed.
You do not need to be a gardener, as we provide all the things you need, advice on getting best results, and 'how to' videos as well, explained in simple terms. Our ethos is 'Gardening for Everyone', and we make it easy for Everyone to grow great tasting food, and beautiful flowers and look after your environment too!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
You do not need to be a gardener, as we provide all the things you need, advice on getting best results, and 'how to' videos as well, explained in simple terms. Our ethos is 'Gardening for Everyone', and we make it easy for Everyone to grow great tasting food, and beautiful flowers and look after your environment too!