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WEBS Reviews | Customer Service Reviews for https://www.feefo.com/reviews/yarn | Feefo

Displaying all 6,303 reviews

Laura Breeden

Feefo Verified

2 years ago

What Laura Breeden said about WEBS:

Where's my order?

I haven't received my order yet. I placed my order on September 28 and 2 plus weeks later, I still do not have my items.

Marie Hayes

WEBS

2 years ago

Hello Thank you for your feedback! I've checked the tracking information for your order and can see it was safely delivered on Saturday, October 07. If this is not the case, please reach out to us at customerservice@yarn.com - we're happy to help! Best Wishes Customer Service Team WEBS® / America's Yarn Store®

Laura Breeden

2 years ago

I received the same notification on Saturday and walked around my house TWICE looking for the "delivered" package. I called UPS and to let them know I had not received my order and it was not delivered. I was told that it was delivered to the front desk of some USPS office in Easthampton, MA and UPS considers that "delivered" . UPS was of NO help and couldn't give me any additional information. This is not the first time I've had issues with receiving items from WEBS. I'd appreciate your help with this matter or if you could just send me another shipment containing my items. Thank you

Marie

WEBS

2 years ago

Hello Thanks for the further information about your delivery. I've passed your details over to the Customer Service Team who will look into this in more detail. We'll be in touch shortly via email, so please keep an eye on your inbox! Best wishes Customer Service Team WEBS® / America's Yarn Store®

Laura Breeden

2 years ago

I will be looking for your reply to this matter. I appreciate your help. Thank you.

Date of purchase: 28/09/2023

Trusted Customer

Feefo Verified

2 years ago

Website functions well, transaction was smooth, and order was received quickly.

Product reviews

Brianna

WEBS

2 years ago

Hello, Thank you for your feedback. I'm very sorry the color is not as you expected! If you would like to return the yarn to us for a refund, you may do so following our return policy here: https://webs1.zendesk.com/hc/en-gb/articles/10522794002705-Return-Policy If you have any questions, please reach out to us at customerservice@yarn.com. We're happy to help! Best wishes, Customer Service Team WEBS® / America's Yarn Store®

Date of purchase: 21/09/2023

Lou Ann Hawkins

Feefo Verified

2 years ago

What Lou Ann Hawkins said about WEBS:

Prompt and courteous!

It was prompt, courteous. They honored free shipping that they had not given me at first. I like the yarn. I will order again.

Date of purchase: 28/09/2023

Julieann Mihalovich

Feefo Verified

2 years ago

What Julieann Mihalovich said about WEBS:

My favorite online yarn shop‼️

Beautiful yarn! Great packaging, nice pricing and wonderful speedy service. Everything was just as described on the website. Once the box was opened I sat down with my needles! Thank you for the...

Product reviews

Date of purchase: 21/09/2023

Trusted Customer

Feefo Verified

2 years ago

They followed up and communicated in a timely manner to send me what I'd like when the original item was not available

Product reviews

Date of purchase: 23/09/2023

Christy Miller

Feefo Verified

2 years ago

What Christy Miller said about WEBS:

Favorite yarn store!

I love Webb's! They are my go to yarn store when I need something specific! And the prices are great!

Product reviews

Date of purchase: 21/09/2023

Trusted Customer

Feefo Verified

2 years ago

I love everything about Webs except for the high shipping charges.

Efficiency, choice, excellent service. Beautiful yarns.

Date of purchase: 21/09/2023

Trusted Customer

Feefo Verified

2 years ago

Great yarn, speedy delivery

Date of purchase: 28/09/2023

Trusted Customer

Feefo Verified

2 years ago

Great yarn. Great service.

Product reviews

Date of purchase: 27/09/2023

Trusted Customer

Feefo Verified

2 years ago

A + Service

Excellent, fast service helped me locate my order. Thanks. :)

Date of purchase: 28/09/2023

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WEBS Reviews

Ella Rae Elegant TweedMore reviews of this product (4)View product websiteColor was a bit more subdued than expected

Cascade Yarns 220 Superwash *********More reviews of this product (22)View product websitesoft for superwash. While winding the skeins I did see some inconsistency in thickness and twist, which will not be a problem for this project but might make me think twice for other types of work.

Juniper Moon Farm MallowMore reviews of this product (11)View product websiteAs expected, essentially roving type texture

Juniper Moon Farm MallowMore reviews of this product (11)View product websiteSee comment above........

Cascade Yarns 220 Superwash *********More reviews of this product (22)View product websiteSee comments above.......

Rowan Felted TweedMore reviews of this product (86)View product websiteAbsolutely wonderful yarn. It’s knitting up with wonderful stitch definition, no loose twist and lovely weight. Beautiful fall color.

Valley Yarns SouthamptonMore reviews of this product (150)View product websiteValley Yarns Southampton, beautiful sheen, and beautiful color.

Valley Yarns SouthamptonMore reviews of this product (150)View product websiteThe mohair I bought was beautiful and soft

Cascade Yarns PacificMore reviews of this product (40)View product websiteYarn has good color and the colors work well together. It knits up nicely.

Cascade Yarns PacificMore reviews of this product (40)View product websiteFirst time using this yarn and if called for I'll use it again.

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