Hello Suzanne,
Thank you for your feedback. I’m sorry to hear you feel this way. While there was a short delay with your order, our team worked to resolve it promptly and continued to monitor the delivery progress throughout. We also reached out via email after the package was delivered, but unfortunately didn’t receive your response.
Throughout the process, we did our best to assist you respectfully and promptly. As a gesture of apology for the inconvenience, we also refunded the shipping cost. We’re genuinely sorry that you remain unsatisfied with the experience! If you ever choose to shop with us again, we’d truly appreciate the opportunity to assist you.
Of course, if you have any other questions, please don’t hesitate to contact us.
Best wishes,
Julie and the WEBS Customer Service Team
