On two occasions the required stamps have not been available! On one occasion we were not informed there would be a delay.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Clive,
Thankyou for your comments.
Firstly, please accept my apologies over any inconvenience caused in the delay receiving your stamps. Upon investigation, it appears that the stamps you had originally ordered were being discontinued as Royal Mail had revised the colour of the First Class stamps.
However, the lack of information you received regarding this was unacceptable and I will ensure that your comments are passed on and request that matters of this nature are dealt with more proactively going forward.
Can I confirm you did receive the revised colour First Class Stamps after they had been added to your order?
Kind Regards,
Sally
Post Office Shop Customer Care Team
Product reviews
Date of purchase: 30/09/2013
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Trusted Customer
Feefo Verified
12 years ago
order was dispatched promptly
Product reviews
Date of purchase: 30/09/2013
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Trusted Customer
Feefo Verified
12 years ago
good service no commplaints
Product reviews
Date of purchase: 30/09/2013
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Trusted Customer
Feefo Verified
12 years ago
Cheapest price including delivery, well packed product and prompt delivery
Wrong itemed delivered twice, third time lucky and many emails and weeks later
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Lotty,
Thankyou for your feedback. Please accept my sincere apologies regarding the incorrect items you received.
Upon further investigation, it would appear that there was incorrect stock mixed in with the correct items in our warehouse. To have this happen not once but twice is unacceptable.
However, I am pleased that this problem was finally resolved for you after all of the incorrect items were manually removed.
Kind Regards,
Sally
Post Office Shop Customer Care Team
I had to collect my parcel from a post office. This was very inconvenient. I expected it be delivered to my house in the normal manner. It would put me off using the service again
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Dr Leonard,
Thankyou for your comments.
Firstly, please accept my apologies over any inconvenience this may have caused you.
Here at The Post Office Shop, we strive to provide you with the best ordering experience possible and this also extends to the delivery of your items. When items are delivered by our courier, a signature is required upon delivery as proof they have been received by the correct person. If you're not home to accept your delivery then they do leave your parcel at your local Post Office.
In light of your comments, I have passed them on to our Logistics Team to investigate alternative ways of delivering your items.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Failed to delivery because somehow it didn't put my name on the parcel. Took me ages to track down and I almost miss my purchase.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Tim.
Thankyou for your comments. Please accept my apologies over any inconvenience this may have caused you.
Upon investigation it appears there was a discrepancy when printing your address label, in light of this I have forwarded your order information on to our warehouse team to ensure it doesn't happen again.
Kind Regards,
Sally
Post Office Shop Customer Care Team
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