Thank you for your feedback and for being a loyal Worx customer. We truly appreciate your continued support and are sorry to hear about your experience with the trimmer.
To clarify, the trimmer is indeed designed to cut through branches up to 16mm in thickness. However, optimal cutting performance can depend on factors such as branch type, angle, and condition. We understand that the cutting experience may not have met your expectations, and we’re glad to hear that our team was able to arrange a pickup and refund.
If you haven’t yet received a notification regarding the refund, please don’t hesitate to reach out to our customer service team—we’ll be happy to look into it and ensure it’s processed promptly.
Thanks again for your feedback—it helps us improve our products and service.
Warm regards,
The Worx Team
