I have only made two orders with Woolovers. All the items purchased are of good quality and well worth the price. Shipping was quite quick, quicker than I actually needed. In reality, my only...
It was very itchy and puffy. I'm thin and tall and it made me look chunky. Shoulders and sleeves puffed out like marshmallows
Customer Services UK
WoolOvers
10 years ago
Thank you for your feedback on your recently purchased garment from us, and we are sorry to hear that this did not live up to your expectations. Generally all our garments are considered soft, but sometimes people with very sensitive skin may find that Lambswool can be slightly irritating and can be uncomfortable to wear against bare skin. As the feel and the fit does not sound suitable for you, you are more than welcome to return the item under our "no quibbles" guarantee and we will be happy to process either a refund or exchange for you!
Product reviews
Customer Services UK
WoolOvers
10 years ago
Thank you for your feedback on your recently purchased garment from us, and we are sorry to hear that this did not live up to your expectations. Generally all our garments are considered soft, but sometimes people with very sensitive skin may find that Lambswool can be slightly irritating and can be uncomfortable to wear against bare skin. As the feel and the fit does not sound suitable for you, you are more than welcome to return the item under our "no quibbles" guarantee and we will be happy to process either a refund or exchange for you!
Date of purchase: 14/07/2016
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TC
Trusted Customer
10 years ago
What Trusted Customer said about WoolOvers:
Quality product and service. I have bought many sweaters for myself and others.
I returned a cardigan in early July and I have still not received the credit for my return. The package arrived torn and the cardigan had mildew stains on it.
Tony
WoolOvers
10 years ago
Thank you for your feedback, we use a third party service for returns from the USA so it can take a little longer to occasion. I will chase this through our Customer Service team to action the refund. I am very sorry for the delay.
Product reviews
Tony
WoolOvers
10 years ago
Thank you for your feedback, I am sorry that this has happened, this is very unusual issue that you have experienced. We will refund the item as soon as possible.
Overall, Wool Overs is a wonderful place to purchase sweaters/jumpers. I believe to be more competitive with other online websites your return policy should include return labels which are fully...
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.