Timely delivery, well made sweaters. I've been a customer for quite a few years. I recently wore out a couple of my sweaters in the elbows and patched them up for home wear, however, needed and...
Sizes need to be consistent. One sweater was too big, and the other too small--well, actually it was too tight and too long, so what is that?!
Returns need to be easier, and even if you have to up...
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Customer Care Team
WoolOvers
9 years ago
Good afternoon and thank you for your feedback. We are very sorry to hear your item did not fit. We do try to advise customers on sizing by providing size charts online that can be found just under the colour selection of any item you look at, as sizing does vary slightly between garments. We do not offer free returns as this would mean increasing the prices of our garments, something which we are not keen to do. Even if we did offer free returns, we would not be able to do this for US customers, as it just would not be financially viable. Please don't hesitate to contact us if there's anything else you'd like to discuss.
Product reviews
Customer Care Team
WoolOvers
9 years ago
Good Morning, thank you for your feedback and we are very sorry to hear your item did not fit. We do try to advise customers on sizing by providing size charts online that can be found just under the colour selection of any item you look at, as sizing does vary slightly between garments. You are more than welcome to return the item under our "no quibbles" guarantee and we will be happy to process that for you. Please do not hesitate to contact us if you have any further issues.
Customer Care Team
WoolOvers
9 years ago
Thank you for your comments on your recently purchased item from us. We are sorry to hear that this item did not live up to the high standard that you would expect from us. We are always looking to improve our service and products, so I have forwarded your remarks to both our Design Team and our Brand & Merchandising Team. You're more than welcome to return any garment that you are not satisfied with. If you would like to discuss this further, please do not hesitate to contact us directly.
Thank you for your feedback and we are sorry to hear you are not satisfied with your recently purchased garment. Our garment sizing can differ as it depends on the style of the garment. We advise to always check the online size guide for each garment found just under the garments themselves. Please feel free to return your garment under the 'no quibbles' guarantee and we will be more than happy to process an exchange or refund for you.
This is my third order from Woolovers. Really quality products at very reasonable prices. I live in the US where it's next to impossible to find quality knitwear. The shipping is inexpensive and...
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.