How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

WoolOvers Reviews | Customer Service Reviews for https://www.feefo.com/reviews/wool-overs-au | Feefo

Displaying all 16,459 reviews

Trusted Customer

1 day ago

Date of purchase: 23/05/2025

Disappointment

Efficient

WoolOvers CS

WoolOvers

1 day ago

Good morning, Thank you for your 4-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

WoolOvers CS

WoolOvers

1 day ago

Good morning, Thank you for your feedback, we appreciate you taking the time to leave your review. In regard to pilling, we do expect some pilling initially with natural fibres, however, this should be a temporary process. All wool has short and long fibres, the shorter fibers will naturally work their way to the surface and once these have gone you are left with long fibres that will not pill. The pills can easily be removed with a pilling comb and the pilling should settle after the first few wears and wash. Kind regards, Jason. Customer services.

Sally

Melbourne

1 day ago

Date of purchase: 23/05/2025

What Sally said about WoolOvers:

Great range, good service

My Oder was processed and delivered in good time. When a refund was required it was expedited quickly after speaking to their Customer Service person Patrick. Thank you.

WoolOvers CS

WoolOvers

1 day ago

Good morning Sally, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Trusted Customer

1 day ago

Date of purchase: 23/05/2025

WoolOvers CS

WoolOvers

1 day ago

Good morning, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Robert

Culburra beach

2 days ago

Date of purchase: 06/05/2025

What Robert said about WoolOvers:

Happy with the jumpers

Items ordered arrived in good time, packaged well, no problems at all.

WoolOvers CS

WoolOvers

2 days ago

Good morning Robert, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Trusted Customer

2 days ago

Date of purchase: 20/05/2025

WoolOvers CS

WoolOvers

2 days ago

Good morning, Thank you for your 4-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Erin

Sydney

3 days ago

Date of purchase: 21/05/2025

What Erin said about WoolOvers:

Poor Quality Cashmere

WoolOvers always provide amazing service. Have been buying from them for years with very impressive service.

WoolOvers CS

WoolOvers

3 days ago

Good morning Erin, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Janet

Brisbane

3 days ago

Date of purchase: 21/05/2025

What Janet said about WoolOvers:

Quick service and always communicated

WoolOvers CS

WoolOvers

3 days ago

Good morning Janet, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Trusted Customer

3 days ago

Date of purchase: 21/05/2025

Ease of selection and quick delivery.

WoolOvers CS

WoolOvers

3 days ago

Good afternoon, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Margaret

Joondalup

3 days ago

Date of purchase: 21/05/2025

What Margaret said about WoolOvers:

I will only buy wool apparal next time. I never had any issues previously.

Quick delivery

Product reviews

Robyn

4 days ago

Date of purchase: 21/05/2025

WoolOvers CS

WoolOvers

4 days ago

Good morning Robyn, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Not received a review invite?

About WoolOvers

All-natural, all-affordable knitwear specialists. Lovers of superb, all-day, everyday style, we keep it real for you. Be inspired by our wonderful yarns, wearable styles and fantastic website.

Read all

0845 073 1044

WOOL OVERS HOUSE, VICTORIA GARDENS, BURGESS HILL, West Sussex, RH15 9NB, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

WoolOvers Reviews

Lambswool Ladies Crew Neck CardiganMore reviews of this product (402)View product websiteThe low score is because it gets much more pilling than other cardigans.

Cashmere and Merino Fitted Polo Neck Knitted JumperMore reviews of this product (298)View product websiteUnfortunately even though I ordered two jumpers the same size one was a smaller fit. I returned and now have had a refund. Great service from Woolovers

Luxurious Cashmere Boat Neck JumperMore reviews of this product (53)View product websiteThis jumper suits me for the neckline as I am not comfortable in crew. The cashmere is soft and warm and I have it in all colours

Cashmere Merino Crew Neck JumperMore reviews of this product (218)View product websiteVery nice jumper. I’ll be back for more.

Lambswool Classic CrewMore reviews of this product (188)View product websiteVery happy with this jumper. Warm and cosy. Will be back for more

Lambswool Zip Thru CardiganMore reviews of this product (341)View product websiteI wanted a zip thru cardigan to replace a well loved & well worn one. This one is fine but does not quite match the old one - the original is an Aldi brand & has been wonderful & I have searched for...Read all

Luxurious Cashmere Boat Neck JumperMore reviews of this product (53)View product websiteVery poor quality cashmere so returned the jumper

Silk and Cotton Polo Neck JumperMore reviews of this product (89)View product websiteGreat quality and fits well Lovely feel on skin

Cashmere and Merino Crew Neck Knitted JumperMore reviews of this product (692)View product websiteIt is a perfect fit, most attractive style abd beautifully warm.

Womens Tile Print DressMore reviews of this product (4)View product websiteI was disappointed with this lot of purchase. The prints are weak and old ooking especially one of the blouse. What a shame that woolover compromise with low quality fabric.

Mix Panel Collarless Jersey TopMore reviews of this product (3)View product websiteI am not satisfied with the fabric quality.

Sleeveless Shirt DressMore reviews of this product (3)View product websiteThe fabric shrunk a bit. Poor print and fabric

Embroidered Frill Shoulder TopMore reviews of this product (1)View product websiteLook like a second hand blouse. The fabric is dull and old looking g.

Cashmere Merino Classic V Neck CardiganMore reviews of this product (322)View product website

Cashmere & Merino V Neck Knitted JumperMore reviews of this product (407)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?