How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Wood Bros Reviews | Customer Service Reviews for https://www.feefo.com/reviews/wood-bros | Feefo

Trusted Customer

Feefo Verified

7 years ago

Just as expected

The cupboard was a perfect match to my existing furniture.

Product reviews

Date of purchase: 12/02/2019

0

JD

John Dowell

Feefo Verified

York

7 years ago

Uploaded media

View all media (1)

What John Dowell said about Wood Bros:

Great customer service from Wood Bros

I needed replacement leaded windows for my tv cabinet. It is such a good cabinet and a pity the windows had been accidentally broken (not by me). Lisa White was most helpful and the replacement...

Product reviews

Date of purchase: 26/03/2019

0

PA

Paul Atkinson

Feefo Verified

7 years ago

What Paul Atkinson said about Wood Bros:

New old charm handles

Friendly quick help and processed order very efficiently. Thank you Lisa

Product reviews

Date of purchase: 09/03/2019

0

AK

Anne Kennett

Feefo Verified

Ware

7 years ago

What Anne Kennett said about Wood Bros:

Excellent

Excellent service from making our choice to the delivery of our new sofa. Delivery men were set a challenge to get our new furniture in the house but they did it professionally and carefully. Would...

Product reviews

Date of purchase: 05/12/2018

0

Trusted Customer

Feefo Verified

7 years ago

Lisa was brill

Product reviews

Date of purchase: 04/03/2019

0

BR

Ben Roberts

Feefo Verified

March

7 years ago

What Ben Roberts said about Wood Bros:

Very helpful.

Very helpful and very good value. Cheaper than popular auction sites.

Product reviews

Date of purchase: 01/03/2019

0

MJ

Mrs Jacquelyn de Jong

Feefo Verified

7 years ago

What Mrs Jacquelyn de Jong said about Wood Bros:

Perfection

Beautifully made furniture. Very very pleased with ours

Product reviews

Date of purchase: 24/01/2019

0

MD

Mrs Susan Dunn

Feefo Verified

7 years ago

What Mrs Susan Dunn said about Wood Bros:

I am amazed that it has taken you months to contact me regarding my purchase from your company via The Quadrant in Chelmsford who I have to say offer an excellent service. I purchased the 3 chairs...

Georgina

Wood Bros

7 years ago

Mrs Dunn, we were disappointed to read about your experience, as Wood Bros always strives to improve its customer service and maintain product excellence. Your feedback has been passed to our relevant departments and action will be taken. We are glad that you intend to place another order.

Product reviews

Date of purchase: 16/11/2018

0

GL

Gary and Angela Lucas

Feefo Verified

Candlesby

7 years ago

What Gary and Angela Lucas said about Wood Bros:

Impeccable Service with a Smile

Lisa White acknowledged our request and turned it into a delightful journey. She kept us informed with very friendly emails resulting in the perfect refurbishment of our dresser door. It was a...

Product reviews

Date of purchase: 17/12/2018

1

Trusted Customer

Feefo Verified

7 years ago

Reupholstery

Our suite was returned to Wood Bros for reupholstering. It was collected as arranged and we were told it would take about 6 weeks. In fact it took about 10 weeks altogether and we are fairly happy...

Date of purchase: 24/09/2018

0

Wood Bros Reviews

Old Charm Pedestal CabinetMore reviews of this product (2)View product websiteJust what I wanted beautifully made

Replacement glass for TV/Video CabinetMore reviews of this product (1)View product websiteTop quality. Very solidly and safely packed for transport.

Replacement Handles for DresserMore reviews of this product (4)View product websiteGood quality handles well finished. Slightly deferent to originals but manufacturing techniques have changed but still looks good and matches.

Lavenham Large Sofa and Armchair in Manor Sepia - Factory OutletMore reviews of this product (1)View product website

Leaded Light for OC2633More reviews of this product (1)View product websitePleased I could get the part

Replacement Hinges for BureauMore reviews of this product (2)View product websiteWere Very reasonably priced. Made to match using the one photo of my broken hinge. Quickly sent and received. Very pleased.

Wood Bros Chatsworth Nest of TablesMore reviews of this product (1)View product websiteBeautiful oak and beautifully made

Old Charm Captain's ChairMore reviews of this product (7)View product websiteSee above details of my purchases

Old Charm Dining Chair x 2More reviews of this product (4)View product websiteSee above details of my purchase

Refurbishment of Door from Wall Unit + GlassMore reviews of this product (4)View product websiteNo one would know the door had been broken. The work is perfect.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?