First time customer and I ordered the wrong blades (I have an obscure model). Contacted Wipertrech, got a near immediate response and resolution. They sent out the correct blades a few days later and...
The package is simple box, with no proper security.
The box was opened on one side and it has both wipers inside only by luck.
And this is for an international shipment!
Also there is no instruction...
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Sean
Wipertech NZ
6 years ago
Hey there,
Sorry to hear the box was damaged in transit, we'd love to see a photo of this to investigate this further.
We have specific installation videos on removing and fitting all wiper blades, which are available on our website and emailed to all customers after purchase. I've just re-sent the relevant videos to your email.
Our 1-year warranty, of course, covers any damage that occurs during shipping, so would love to help you out with this if anything wasn't as it should have been.
Have sent you a message looking forward to hearing back from you.
Cheers
Sean
I called Tilly about my order and was actioned immediately, received the wipers 2 days later.
The wipers are awesome on a rainy weather.
Happy with the purchase
My purchase from Wipertech was efficient and stress free. From selection of the correct blades for my car, to the being sent links to videos on how to install them, and the subsequent follow up...
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