Excellent communication and delivery time. Emails were detailed and concise. The product was exactly what I expected and worked better than my original wipers. I will definitely be using Wipertech...
The purchasing process was easy. The correct wiper was easy to identify. The instructions were clear and made the process of fitting very unstressed.
Happy with the price.
This is not a New Zealand company. The order ships in 24 hours FROM AUSTRALIA so two weeks for delivery, but they ship it in 24 hours! Wow! Only after digging through the terms and conditions does it...
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Tilly Velthuis
Wipertech NZ
6 years ago
Good to hear from you Paul,
Very sorry to hear you’ve had a less than stellar experience.
I’ve just sent you a direct message with an offer for some compensation for the significant shipping delay (normally NZ orders are delivered within 3-4 business days), please get back to us as soon as you can and we’ll get this sorted for you right away.
Otherwise, I’m really disappointed to hear you feel you’ve been misled, we certainly make no attempt to shy away from the fact we’re Australian owned and operated. However, we’ll be looking into ways to make this more clear.
We try to look after our NZ customers as best we can, offering free express shipping on all orders. We use the fastest service available and normally orders are delivered within 3-4 business days. In your particular case, there seems to have been a significant delay, this is unusual and we’ll be investigating what occurred here.
As mentioned above, I’ve just shot you a message. Apologies again, and looking forward to hearing back from you.
Thanks
Tilly
Date of purchase: 16/09/2019
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Jim Mcwilliams
Feefo Verified
6 years ago
What Jim Mcwilliams said about Wipertech NZ:
delivered on time easy to fit it is early days yet but are working better than any other set of wipers i have had on and i have had plenty
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