Dear Mrs Quinn,Thank you for taking the time to leave us your feedback, which is very much appreciated. We are sorry to hear that you are not finding your chair comfortable. Having looked on our system, we can see that your chair has been scheduled to be returned to the factory where we will make the changes to your chair to match your individual comfort requirements. We can also confirm that we will be providing you with a temporary replacement chair whilst this repair takes place. If you would like to discuss this matter further, please do not hesitate to contact our customer care team on 0800 854 330 and we will be more than happy to assist you. Kind regards,Willowbrook Mobility Direct