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Willowbrook Mobility Direct Reviews

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ratings over the past year

Willowbrook Mobility Direct is no longer an active Feefo customer
Displaying all 703 reviews
Trusted Customer
5 years ago
Date of purchase: 14/11/2019
Great
Very efficient and helpful and goods arrived as promised
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Willowbrook Limited
Willowbrook Mobility Direct
5 years ago
Dear Customer, Thank you for taking the time to leave us this 5 star review! We are pleased to hear that you are happy with the service you received from us. In regards to the sizing of your bed, we have passed your feedback on to our development team. Kind regards, Willowbrook Mobility Direct
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Trusted Customer
5 years ago
Date of purchase: 15/11/2019
Bed firmer than expected, adversly effects my arthritis, hope it gets softer with time. Delivery all fine nice guys.
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Willowbrook Limited
Willowbrook Mobility Direct
5 years ago
Dear Customer, Thank you for taking the time to leave us your feedback. We are sorry to hear that you are not finding your mattress as soft as you expected. We always recommend sleeping on the mattress for a few weeks as they can sometimes take a little bit of getting used to! However, if after this time you are still finding your mattress too hard, please do not hesitate to contact our customer services team who will be more than happy to assist you with your query. You can contact them through our free telephone number which is 0800 854 330. Kind regards, Willowbrook Mobility Direct
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Mrs Norah Quinn
5 years ago
Date of purchase: 31/10/2019
What Mrs Norah Quinn said about Willowbrook Mobility Direct:
Terrible service and left in pain
Awful the chair is not comfortable at all we have asked for it to be changed after getting sore, to be told it be weeks for a replacement after saying it will adjusted. The old chair has been taken...

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Willowbrook Limited
Willowbrook Mobility Direct
5 years ago
Dear Mrs Quinn,Thank you for taking the time to leave us your feedback, which is very much appreciated. We are sorry to hear that you are not finding your chair comfortable. Having looked on our system, we can see that your chair has been scheduled to be returned to the factory where we will make the changes to your chair to match your individual comfort requirements. We can also confirm that we will be providing you with a temporary replacement chair whilst this repair takes place. If you would like to discuss this matter further, please do not hesitate to contact our customer care team on 0800 854 330 and we will be more than happy to assist you. Kind regards,Willowbrook Mobility Direct
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Trusted Customer
5 years ago
Date of purchase: 04/11/2019
Whole experience was carried out in a professional manner
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Willowbrook Limited
Willowbrook Mobility Direct
5 years ago
Dear Customer, Thank you for taking the time to leave us this 5 star review. We are delighted to hear that you are finding your new adjustable bed comfortable, and that you found our service professional. Kind regards, Willowbrook Mobility Direct
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Mrs Sylvia Owens
Cambridge
5 years ago
Date of purchase: 08/11/2019
What Mrs Sylvia Owens said about Willowbrook Mobility Direct:
Absolutely fabulous
The representative was extremely helpful, not pushy only to happy to repeat and explain anything that we weren’t sure about. The agreed price was very good after being sanctioned by a...

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Willowbrook Limited
Willowbrook Mobility Direct
5 years ago
Dear Sylvia, Thank you for taking the time to leave us this 5 star review! We are pleased to hear that you are happy with your new riser recliner, and also with the service that we provided you with. We will pass your kind comments on to the relevant members of our team. Kind regards, Willowbrook Mobility Direct
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Mr Donald Robson
BLYTH northumberland
5 years ago
Date of purchase: 04/11/2019
What Mr Donald Robson said about Willowbrook Mobility Direct:
They did a profesional job and left the room tidy and took away all the packing which is a great help when yo are 90many thanks
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Willowbrook Limited
Willowbrook Mobility Direct
5 years ago
Dear Donald, Thank you for taking the time to leave us this 5 star review! We are pleased to hear that you are happy with your new bed, and with the service that was provided to you. Kind regards, Willowbrook Mobility Direct
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Mr Allan Vincer
5 years ago
Date of purchase: 28/10/2019
What Mr Allan Vincer said about Willowbrook Mobility Direct:
very good outstanding
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Willowbrook Limited
Willowbrook Mobility Direct
5 years ago
Dear Allan. Thank you for taking the time to leave us this 5 star review, we are pleased to hear that you found our service outstanding! We have passed your feedback on to the relevant members of our team. Kind regards, Willowbrook Mobility Direct
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Dr Richard. Keith
Exeter
5 years ago
Date of purchase: 28/10/2019
What Dr Richard. Keith said about Willowbrook Mobility Direct:
Very good salesman, but too keen to take cash without full consideration. The bed does not fit the space available between purpose built bed side tables. To have to manage in single beds only 2'6"...

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Willowbrook Limited
Willowbrook Mobility Direct
5 years ago
Dear Dr Keith, Thank you for taking the time to leave us this 4 star review. We are sorry to hear that you are unhappy with the size of your bed. We have passed your feedback on to the relevant members of our team. Kind regards, Willowbrook Mobility Direct
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Mrs Pat O shea
Arundel
5 years ago
Date of purchase: 28/10/2019
What Mrs Pat O shea said about Willowbrook Mobility Direct:
Very pleased with the chair - just need to adjust the filling slightly.
Demonstration was prompt - and convinced me about the massage option! Delivery on time and well advised the day before.
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Willowbrook Limited
Willowbrook Mobility Direct
5 years ago
Dear Pat, Thank you for taking the time to leave us your feedback! We are delighted to hear that you are finding your new riser recliner comfortable, and that you are happy with the experience that you had with us. Please do not hesitate to contact our customer care team on 0800 854 330 if you wish to discuss the options regarding the padding in your chair. Kind regards, Willowbrook Mobility Direct
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Mr William Smith
wigtownshire
5 years ago
Date of purchase: 28/10/2019
What Mr William Smith said about Willowbrook Mobility Direct:
brilliant products and service
would happily recommend items ans service
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Willowbrook Limited
Willowbrook Mobility Direct
5 years ago
Dear William, Thank you for taking the time to leave us your feedback. We are pleased to hear that you are happy with your new riser recliner. Please feel free to recommend us to your family and friends! Kind regards & happy relaxing, Willowbrook Mobility Direct
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About Willowbrook Mobility Direct
Providing quality, bespoke, mobility products across the UK, Willowbrook Mobility Direct offer electric riser recliner chairs and adjustable beds at affordable prices. From relaxing at home or getting a better night's sleep, we're here to help you make the most out of your life at home.
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Mercury House, Kingswood road, Hampton Lovett, Droitwich Spa, Worcestershire, WR9 0QH, United Kingdom
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About Willowbrook Mobility Direct
Providing quality, bespoke, mobility products across the UK, Willowbrook Mobility Direct offer electric riser recliner chairs and adjustable beds at affordable prices. From relaxing at home or getting a better night's sleep, we're here to help you make the most out of your life at home.