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William Russell Reviews

Rated
Excellent

Independent provider of international health, life & income protection insurance.

Service
4.5
/5
Product
4.5
/5

5

4

3

2

1

93

24

7

2

5

131

ratings over the past year

131 out of 1,421 reviews
Time:
Past year
HI
Hillary
6 days ago
Date of purchase: 29/05/2025
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Angela Hurst
William Russell
5 days ago
Thank you very much for your positive 5 star review! We are very pleased to hear you are happy with the service you have received so far. We do our absolute best to ensure we provide a professional yet caring service at all times, our policy services and claims teams are always on hand to assist you along the way should you ever have the need to claim. Welcome on board, we're happy to have you as a William Russell Member. Thank you again for taking the time to comment.
1 product purchased
Trusted Customer
8 days ago
Date of purchase: 22/05/2025
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Angela Hurst
William Russell
5 days ago
Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.
1 product purchased
PD
Patrick John O'Dwyer
Mtwara
9 days ago
Date of purchase: 26/05/2025
What Patrick John O'Dwyer said about William Russell:
Over Priced
far too expensive
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Angela Hurst
William Russell
9 days ago
Thank you for your review and comments. Our protection plans are priced based on age and will increase as you get older. Our global plans are mobile and do move with you providing the family protection needed without worry.
1 product purchased
Trusted Customer
9 days ago
Date of purchase: 22/05/2025
good service
good service
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Angela Hurst
William Russell
9 days ago
Many thanks for your review and comments. We're always here should you need us, please do get in touch!
1 product purchased
Trusted Customer
13 days ago
Date of purchase: 14/05/2025
Great product, competitive price and excellent support
William Russell is a very professional service. Whenever I have a question, their support responds immediately and professionally.
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Angela Hurst
William Russell
12 days ago
Thank you so much for your positive 5* review. We're so pleased to hear that you are happy with the service we offer and the support provided. We're always here should you need us, please do get in touch. Thanks again for taking the time to leave your review.
1 product purchased
CL
Clyde Langenberg
Lusaka, Zambia
16 days ago
Date of purchase: 20/05/2025
What Clyde Langenberg said about William Russell:
We are satisfied with the plans and service from William Russell
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Angela Hurst
William Russell
16 days ago
Many thanks for your review. We are delighted to hear how pleased you are with the service that you have received from our team. We sincerely thank you again for taking the time to comment.
1 product purchased
GJ
Girish Kamalakar Jaykar
nigeria
23 days ago
Date of purchase: 13/05/2025
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Angela Hurst
William Russell
18 days ago
Many thanks for your review and comments. I have reviewed your renewal and have contacted you directly with a further explanation of my findings. We do issue all renewal invites 4-6 weeks prior to the renewal date in order to provide time to review and respond. Thank you again for getting in touch with us.
1 product purchased
Trusted Customer
23 days ago
Date of purchase: 17/05/2025
Prompt Medical Cover Botswana
So Far very pleased with WR response and claims, especially 2024 when i had to claim through them. Payments were guaranteed and went through no problem
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Angela Hurst
William Russell
18 days ago
Thank you very much for your 5 star review! We are very pleased to hear you are happy with the service you have received so far. We do our absolute best to ensure we provide a professional yet caring service at all times, our claims team are always on hand to assist you along the way. Thank you again for taking the time to comment.
1 product purchased
Trusted Customer
27 days ago
Date of purchase: 05/01/2025
In the email it states that I purchased Sunday 05 Jan, 2025 This is not correct purchased on May 1, 2025.
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Angela Hurst
William Russell
18 days ago
Many thanks for your comments which I have emailed you about separately. I'm pleased to hear you have all the documentation needed for your plan and am sorry for the confusion on the date on the review email which was indeed showing incorrectly, we will address this as I believe the dates have been transposed behind the scenes from English to American format.
1 product purchased
CC
Carmen Samantha Cowley
Botswana
1 month ago
Date of purchase: 30/04/2025
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Angela Hurst
William Russell
18 days ago
Many thanks for your 5 star review. We are absolutely delighted to hear how pleased you are with the service that you have received from our team, we're happy to have you as a William Russell member. We're here any time you should need us! We sincerely thank you again for taking the time to comment.
1 product purchased
About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.