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West One Loans Reviews | Customer Service Reviews for https://www.feefo.com/reviews/west-one | Feefo

Displaying all 292 reviews

Rhys Baldwin

2 months ago

Date of purchase: 26/02/2025

What Rhys Baldwin said about West One Loans:

Always a fantastic service and simple, direct communication from the team.

West One

West One Loans

2 months ago

Thank you for the great review! It's wonderful to know that the team provided the best experience and service, which has always been our priority. Many thanks, The West One team.

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Trusted Customer

2 months ago

Date of purchase: 20/01/2025

West One

West One Loans

2 months ago

Thank you for your review! Many thanks, The West One team.

See full customer review

Andy Hall

South Yorkshire

2 months ago

Date of purchase: 04/03/2025

What Andy Hall said about West One Loans:

Won't be using them again for a while, until some things change.

A lot of work to do. Case underwritten to death and took absolutely ages. Long enough actually for the rate we secured to expire, and the client had to a pick a new (worse) one. In 20+ years in the...

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West One

West One Loans

2 months ago

Thank you for your review. We are committed to creating positive experiences for all our customers, and we are sorry to hear about your recent experience with West One Loans and would be interested in investigating internally. We encourage you to contact our complaints team at compliance@westoneloans.co.uk to share your concerns or file a complaint. Your feedback is valuable to us, and we hope to use it to further improve in the future – The West One Loans Team

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Vik and Mo - Total Money Management

Harrow

3 months ago

Date of purchase: 24/01/2025

What Vik and Mo - Total Money Management said about West One Loans:

Outstanding Service and Attention to her Customers Needs

We just to say a massive thank you to Caitlin who is part of the completions team. She managed to help get a case over the line for completion on the very last day the offer expired. She was very...

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Elaine

West One Loans

3 months ago

Thank you for sharing your experience and for your great feedback on the team. We’re pleased to hear Caitlin efficiently assisted and kept communication throughout the process. Providing the best experience and service is always our priority. Many thanks, The West One team.

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Vik and Mo - Total Money Management

Harrow

3 months ago

Date of purchase: 30/01/2025

What Vik and Mo - Total Money Management said about West One Loans:

Ali is a brilliant ambassador and helpful BDM

We would just like to thank Ali Hussain, our BDM for all his help over the last 6 months. He has helped with many enquires and always does his best to find a solution. He is very professional and a...

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Elaine

West One Loans

3 months ago

Thank you for the great review! It's wonderful to know that the team provided the best experience and service, which has always been our priority. Many thanks, The West One team.

See full customer review

Mark Mizra

London

3 months ago

Date of purchase: 03/03/2025

Elaine

West One Loans

3 months ago

Thank you for your review! Many thanks, The West One team.

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Trusted Customer

3 months ago

Date of purchase: 25/02/2025

Good Company! Great People!

First class service provider Application came up with hurdles which was dealt by can do approach Despite delays managed to complete with end goal reached

Elaine

West One Loans

3 months ago

Thank you for sharing your experience and for your great feedback on the team. We’re pleased to hear the team efficiently assisted. Providing the best experience and service is always our priority. Many thanks, The West One team.

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Hayley Stockwell

Berkhamsted

3 months ago

Date of purchase: 17/02/2025

What Hayley Stockwell said about West One Loans:

BTL refinance completion

From initial contact through to completion the service provided was professional and helpful, especially from Gary Melville and the completion team.

Elaine

West One Loans

3 months ago

Thank you for sharing your experience and for your great feedback on Gary and the Completion team. We’re pleased to hear the team efficiently assisted. Providing the best experience and service is always our priority. Many thanks, The West One team.

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Martin Grey

Twickenham

3 months ago

Date of purchase: 05/02/2025

Elaine

West One Loans

3 months ago

Thank you for your review! Many thanks, The West One team.

See full customer review

Trusted Customer

3 months ago

Date of purchase: 12/02/2025

West One Review

Excellent service and very good niche criteria.

Elaine

West One Loans

3 months ago

Thank you for the great review! It's wonderful to know that the team provided the best experience and service which is always our priority. Many thanks, The West One team.

Trusted Customer

3 months ago

Very speedy replies to my questions within the application system made getting through to completion quick off the back of recent auction purchases now being re-mortgaged. Great service.

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About West One Loans

West One Loans is a provider of specialist property finance lending. With a core of short-term bridging finance for residential and commercial properties, and long-term lending of Second Charge mortgages and development finance. Established in 2007, the group is now one of the biggest privately funded short-term secured lenders in the UK, having completed deals close to £2.5bn to date.

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0208 731 5333

The Edward Hyde Building, 38 Clarendon Road, Watford, Hertfordshire, WD17 1JW, United Kingdom

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