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Wendy Wu Tours Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 188 reviews

Trusted Customer

Feefo Verified

1 month ago

“ Vietnam at a glance” booking experience

Petra provided tour options and pricing alternatives based on hands on experience. She was very approachable and listened to our needs and provided the alternatives to allow our final decision.

Amanda Bruno

Wendy Wu Tours

1 month ago

Dear Customer, Thank you for your kind 5-star review. I am sure Petra will be very happy to hear your feedback. Looking forward to welcome you on our tour! Warm regards, Julia @ Customer Relations Wendy Wu Tours

Date of purchase: 20/05/2026

Trusted Customer

Feefo Verified

1 month ago

Very Professional - they have lived up to their excellent reputation.

I found the consultant to be very responsive to any questions I had.

Amanda Bruno

Wendy Wu Tours

1 month ago

Dear Customer, Thank you for your kind 5-star review. I am sure our team will be very happy to hear your feedback. Looking forward to welcome you on our tour soon! Warm regards, Julia @ Customer Relations Wendy Wu Tours

Date of purchase: 14/05/2026

Ken

Feefo Verified

AUS

1 month ago

What Ken said about Wendy Wu Tours:

Prompt and informative replies to any questions raised,

Amanda Bruno

Wendy Wu Tours

1 month ago

Dear Ken, Thank you very much for your 5-star review of the service provided to you during booking process. I am sure our team will be thrilled to hear your feedback. Looking forward to welcome you on our tour soon! Warm regards, Julia @ Customer Relations Wendy Wu Tours

Date of purchase: 21/05/2026

Cara-LynneKeogh

Feefo Verified

AUS

2 months ago

What Cara-LynneKeogh said about Wendy Wu Tours:

5 * I with the booking process

So far everything re the booking has run very smoothly

Amanda Bruno

Wendy Wu Tours

1 month ago

Dear Cara-Lynne, Thank you for your kind 5-star rating. Looking forward to welcome you on our tour soon! Warm regards, Julia @ Customer Relations Wendy Wu Tours

Date of purchase: 05/05/2026

Mark

Feefo Verified

AUS

2 months ago

What Mark said about Wendy Wu Tours:

Good

Amanda Bruno

Wendy Wu Tours

1 month ago

Dear Mark, Thank you for your 4-star rating and your kind comment. If you have any suggestions on how we could further improve our service, we would be very pleased to hear them. Warm regards, Julia @ Customer Relations Wendy Wu Tours

Date of purchase: 28/04/2026

HayleyPotten

Feefo Verified

AUS

2 months ago

What HayleyPotten said about Wendy Wu Tours:

Wendy Wu customer service

Zoe was an excellent customer service provider. She was knowledgeable and open, has a great over the phone personality and was very very patient with me while I fine tuned three tours, a classic, a...

Amanda Bruno

Wendy Wu Tours

2 months ago

Dear Hayley, Thank you so much for your wonderful review. We are delighted to hear about your positive experience with Zoe. She takes great pride in providing knowledgeable, patient and personalised service, and your kind words will mean a great deal to her. We truly appreciate your support and look forward to assisting you with your next Wendy Wu tour. Warm regards, Julia @ Customer Relations Wendy Wu Tours

Date of purchase: 05/05/2026

Trusted Customer

Feefo Verified

2 months ago

What Trusted Customer said about Wendy Wu Tours:

It was a pleasure to deal with Kylie Agnew. So knowledgeable, professional and helpful.

Amanda Bruno

Wendy Wu Tours

2 months ago

Dear Customer, Thank you very much for your lovely feedback. We’re delighted to hear that Kylie provided such knowledgeable, professional and helpful service—she will be very happy to receive your kind comments. Warm regards, Julia @ Customer Relations Wendy Wu Tours

Date of purchase: 06/05/2026

Trusted Customer

Feefo Verified

2 months ago

Greatest

Easy to use and great customer service

Amanda Bruno

Wendy Wu Tours

2 months ago

Dear Customer, Thank you very much for your kind feedback. We’re delighted to hear you found the website easy to use and received great service from our Reservations team. Looking forward to welcome you on our tour soon. Warm regards, Julia @ Customer Relations Wendy Wu Tours

Date of purchase: 29/04/2026

Trusted Customer

Feefo Verified

2 months ago

Amanda Bruno

Wendy Wu Tours

2 months ago

Dear Customer, Thank you for your 4-star rating. We are glad to learn that you enjoyed our tour. We would love to get your feedback in more detail and appreciate if you contact us on customerrelations@wendywutours.com.au. Warm regards, Julia @ Customer Relations Wendy Wu Tours

Date of purchase: 22/04/2026

Trusted Customer

Feefo Verified

2 months ago

Good Service, need more info with My Portal

Happy with the service I received during my initial booking. It has been very informative. Communication has been excellent.. The only issue I experienced was with My Portal App, I don’t receive any...

Amanda Bruno

Wendy Wu Tours

2 months ago

Dear Customer, Thank you very much for your kind feedback. We are delighted to hear you were happy with the service, clear communication and the information provided during your booking process. We also appreciate you highlighting your experience with the My Portal App and will ensure this is shared with the relevant team for review. Thank you for choosing Wendy Wu Tours. Warm regards, Julia @ Customer Relations Wendy Wu Tours

Date of purchase: 18/04/2026