Promo code selected for free filter. It did not come. Email sent. No reply received
Nozzle too small and flow very slow. Not impressed
Dave Shanks
Water-to-Go
3 years ago
Hi Drew,
We have checked your order. The offer of a free filter is an introductory offer on the 60 cls active. You ordered the 75 cls active, which does not have that offer unfortunately.
If the flow is slow, it sounds as if the filter has not been activated. Please just let it soak on water for 15 minutes and that will resolve the issue.
We have never had any comments that the nozzle is too shory since we launched the new lid 4 years ago.
Offered free filter but didn’t receive it
No reply from their customer service either - I’m sure the bottle is good but customer service needs improving.
Dave Shanks
Water-to-Go
3 years ago
Dear Sir,
I have just checked our customer services and our general emails and can find no trace of your contact, sorry.
I have checked your order, Marc and you ordered a 75 cls black active bottle. The offer for the free filter is an introductory offer on the 60 cls active bottle, and NOT the bottle you selected, sorry.
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