Water Gardening Direct Reviews

Thank you for taking the time to respond to our feedback request. I would like to apologise for the delay in delivery of your One Shot - Underwater Sealant which was dispatched from ourselves on the 10th April (the day after ordering) via first class recorded delivery. I understand that you have been in touch via email with our sales support team and it has been established that royal mail have lost the original item. Please accept our apologies for this delay and I hope you will shortly receive the replacement item which we sent on the 21st of April. Should you have any further concern regarding this order, please contact me directly. Kind Regards Toby Harris Director Water Gardening Direct Tel:01778 341199

Thank you for your feedback concerning the 13w replacement UV Bulb. As you will appreciate, due to the delicate nature of bulbs, manufactures do not offer any guarantee regarding their life span. Having said that, if a bulb fails after only 2 days, it would suggest that there is a problem with either the bulb or your ultra violet light which requires investigation. These problems could include any of the following. a) A faulty Bulb. b) A faulty electrical assembly in the UV. c) A power spike within the electrical system d) Poor electrical contacts can cause power spikes. We hope you find this information helpful, but if you would like any further assistance in resolving this problem, please contact our technical staff using the contact details below. Kind Regards Sales Support Team Water Gardening Direct Tel: 01778 341199 eMail: sales@watergardening-direct.com