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Watco (UK) Ltd Reviews

http://www.watco.co.uk

Rated

Excellent

The UK's leading supplier of industrial floor paints, repair materials and anti slip products.

Service

4.6

/5

Product

4.6

/5

5

4

3

2

1

53

10

2

4

0

69

ratings over the past year

Displaying all 1,184 reviews

Trusted Customer

7 years ago

Date of purchase: 11/10/2017

Lacklustre service

1) despatch the goods promptly 2) have the courtesy to reply to an email enquiry about delivery.

Adam Appleton

Watco (UK) Ltd

7 years ago

Dear Valued Customer,

We pride ourselves on providing excellent customer service, so are sorry to hear that we didn’t live up to that promise on this occasion.

Our products should always be dispatched promptly, and on the rare occasion they are not, we try to offer an alternative and explain why the delay had arisen. This clearly didn’t happen in this instance so we apologise that we were not able to honour the next day delivery service and that you were not spoken to.

We do hope that you were pleased with the products when they arrived and again apologise for our short-comings on this occasion.

Kindest regards,
The Watco Team

0

SC

Susan Czertowicz

7 years ago

Date of purchase: 10/10/2017

What Susan Czertowicz said about Watco (UK) Ltd:

We purchased the non-slip tape to use on a ramp. This does an excellent job, purchased a second roll.

Adam Appleton

Watco (UK) Ltd

7 years ago

Dear Susan,

Thank you for your feedback. We are delighted that you are enjoying your non-slip tape. Please let us know if we can be of further assistance for this or any other project.

Kindest regards,
The Watco Team

Product reviews

0

Trusted Customer

7 years ago

Date of purchase: 09/10/2017

Next day delivery included in price of products

Product reviews

0

Trusted Customer

7 years ago

Date of purchase: 25/09/2017

Both of my recent orders have included items which were out of stock and in the case of the grey road paint this was the case for several weeks. At the time of placing the order I requested next day...

Read all

Adam Appleton

Watco (UK) Ltd

7 years ago

Dear Valued Customer,

We pride ourselves on providing excellent customer service, so are sorry to hear that we didn’t live up to that promise on this occasion.

Our products should always be available for next day delivery, and on the rare occasion they are not, we try to offer an alternative and explain why the delay had arisen.

This clearly didn’t happen in this instance so we apologise that we were not able to honour the next day delivery service and that you were not spoken to. A request has been raised to credit you for the delivery charge, and a full refund will be credited to your payment card.

On a more positive note, our new computerised stock process goes live on 1st November which will enable us to respond immediately to any stock issue going forward.

We do hope that you were pleased with the product when they arrived and again apologise for our short-comings on this occasion.

Kindest regards,
The Watco Team

0

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About Watco (UK) Ltd

We’re the UK’s leading manufacturer and direct supplier of industrial strength paint, repair, and maintenance materials. A Watco product guarantees long-lasting, high-quality results, every time – just as you would expect from a company with 90 years of industry expertise behind it. Our priority is ensuring you get exactly what you need, so you can successfully complete your project. That’s why, on top of expert advice, we also offer free samples, instant quotes and free site visits. Rely on us to help you through every stage of your project.

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01483 418418

Watco UK, 195-205 High Street, Guildford, Surrey, GU1 3AW, United Kingdom