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Voyager Insurance Services Reviews | Customer Service Reviews for https://www.feefo.com/reviews/voyager-insurance-services | Feefo

Displaying all 2,519 reviews

Trusted Customer

7 years ago

Helpful and friendly staff

Very polite, helpful and friendly staff.

Natasha

Voyager Insurance Services

7 years ago

Hello,

Thank you for your positive feedback.

I will pass your comments on to our Customer Services team.

Thanks!

Trusted Customer

7 years ago

What Trusted Customer said about Voyager Insurance Services:

Took.initiative to personally contact me when problem occurred.

On September 10 I purchased a travel insurance policy. I received a confirmation email on that day. HOWEVER...even after 4 calls informing the office that I have not received the policy, it has...

Natasha

Voyager Insurance Services

7 years ago

Hello,

I believe a member of our Customer Services team reached out to you today to get this issue resolved and you have now received your Policy Documents. If not, let us know and we will arrange an alternative method to get these to you.

Thank you for bringing this issue to our attention, genuine customer reviews such as yours allows us to investigate when things don't work or happen as planned and helps us improve processes going forward.

Kind regards

Trusted Customer

7 years ago

Very helpful in dealing with the problem.

Trusted Customer

7 years ago

What Trusted Customer said about Voyager Insurance Services:

the girl I spoke to was very helpful and efficient. pity all companies are not upto her standards.

Natasha

Voyager Insurance Services

7 years ago

Hello,

Thank you for your positive feedback!

I will pass your comments on to our Customer Services team.

Thanks!

Trusted Customer

7 years ago

Yes

Trusted Customer

7 years ago

What Trusted Customer said about Voyager Insurance Services:

Highly recommended

Very good support plus fast and reasonable price.

Natasha

Voyager Insurance Services

7 years ago

Hello,

Thank you for your positive feedback.

I will pass your comments on to our Customer Services team.

Thanks!

Trusted Customer

7 years ago

What Trusted Customer said about Voyager Insurance Services:

Good service but so much paper

Good communication, fast and efficient. I would give one star more but that was lost due to all the paperwork of the policy - so much repetition. as I am due to travel I have had to print it all out...

Trusted Customer

7 years ago

Great service for sales and claims; a bit pricier but more more thorough cover

Trusted Customer

7 years ago

Excellent experience

Service all round was great

Natasha

Voyager Insurance Services

7 years ago

Hello,

Thank you for your positive feedback.

I will pass your comments on to our Customer Services team.

Thanks!

Trusted Customer

7 years ago

All of the people I spoke to were very helpful and information seemed correct we have renewed our insurance again this year Thank you

Natasha

Voyager Insurance Services

7 years ago

Hello,

Thank you for your positive feedback.

I will pass your comments on to our Customer Services team.

Thanks!

Trusted Customer

Dunbar

7 years ago

What Trusted Customer said about Voyager Insurance Services:

Very poor customer service on this occasion.

The actual insurance offer is ok. However when it was emailed to me my husband’s surname was incorrect, in fact totally different. As I was travelling all today, I left a phone message asking for...

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