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Viva Holidays Reviews | Customer Service Reviews for https://www.feefo.com/reviews/viva-holidays | Feefo

Trusted Customer

Feefo Verified

11 years ago

This was our first Secret Escapes holiday, very easy to book and Viva Holidays provided…

This was our first Secret Escapes holiday, very easy to book and Viva Holidays provided all the documentation we needed.

Product reviews

Date of purchase: 29/05/2014

0

Trusted Customer

Feefo Verified

11 years ago

Didn't advice about USA visas, which nearly caused a major problem

Viva Holidays

11 years ago

Thank you for bringing this issue to our attention. We do value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide. In light of this, all of the points you have raised have been recorded and if you wish to discuss the matter further please email us on support@viva-holidays.co.uk and one of our Customer Service Representative will be in touch with you. Viva Holidays

Product reviews

Date of purchase: 30/05/2014

0

Trusted Customer

Feefo Verified

11 years ago

Fabulous service. Anthony arranged everything based on our conversation making changes if requested and was…

Fabulous service. Anthony arranged everything based on our conversation making changes if requested and was there to help me when struggling with my online check in.

Product reviews

Date of purchase: 20/05/2014

0

Trusted Customer

Feefo Verified

11 years ago

Service way beyond our expectations,Strike in Venice so flight was canceled.Before we were aware options…

Service way beyond our expectations,Strike in Venice so flight was canceled.Before we were aware options were put in place for us to choose from. Hotel and flight re-booked within the hour. Strike...

Product reviews

Date of purchase: 25/05/2014

0

Trusted Customer

Feefo Verified

11 years ago

Great in the booking process, very hepful and accomadating. Unfortnately once booked poor, slow to…

Great in the booking process, very hepful and accomadating. Unfortnately once booked poor, slow to respond, changed the hotel after paying the full balance. Did offer refund however prices had risen...

Viva Holidays

11 years ago

Thank you for bringing this issue to our attention. We do value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide. In light of this, all of the points you have raised have been recorded and we will try to better our service in the future. Apart from above, we are glad to hear that you had a good time in New York. Viva Holidays

Product reviews

Date of purchase: 19/05/2014

0

Trusted Customer

Feefo Verified

11 years ago

Amazing, very helpful, would definitely use again

Product reviews

Date of purchase: 18/05/2014

0

Trusted Customer

Feefo Verified

11 years ago

The hotel was right in the centre of Barcelona and we had a lovely room.…

The hotel was right in the centre of Barcelona and we had a lovely room. For breakfast, I would recommend going out to the cafes surrounding, as it was very limited. The links and transfers were very...

Product reviews

Date of purchase: 13/12/2013

0

Trusted Customer

Feefo Verified

11 years ago

Well organised

Product reviews

Date of purchase: 13/12/2013

0

Trusted Customer

Feefo Verified

12 years ago

Rated poor as no airport transfers offered as part of the package (and we were…

Rated poor as no airport transfers offered as part of the package (and we were not asked at the time of booking if we wanted to add this as an additional extra) which resulted in taxi fares in Cancun...

Viva Holidays

12 years ago

Thank you for bringing this issue to our attention. We do value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide. In light of this, all of the points you have raised have been recorded and if you wish to discuss the matter further please email us on support@viva-holidays.co.uk and one of our Customer Service Representative will be in touch with you. Viva Holidays Viva Holidays

Product reviews

Date of purchase: 30/04/2014

0

Trusted Customer

Feefo Verified

12 years ago

all went as planned

Product reviews

Date of purchase: 04/03/2014

0

Viva Holidays Reviews

Prague & BudapestMore reviews of this product (25)View product websiteThe hotel in Prague was very good, the hotel in Budapest was a bit disappointing. Both cities were very beautiful and easy to get around. We had a great time.

New York & CancunMore reviews of this product (6)View product websiteProblem with transfers, had to pay for taxi to airport, despite already paying for transfer

New York San Francisco and Las VegasMore reviews of this product (1)View product websiteHotels were very nice and flights very easy.

ROME AND VENICEMore reviews of this product (3)View product websiteRome hotel was easy to find ,distant from city but had good transport links.Service was average. Rail transfer to Venice was simple. Venice hotel was a small well situated GEM of a hotel.location...Read more

New YorkMore reviews of this product (1)View product websiteAmazing place to visit.. Everything you expect and more..

Las VegasMore reviews of this product (2)View product websiteFabulous holiday!

BARCELONA V/S VILLAREALMore reviews of this product (1)View product websiteThe game and seats were fantastic, although the food in the vip lounge wasn't the greatest, so definitely eat beforehand.

BARCELONA FOOTBALL CHAMPION LEAGUEMore reviews of this product (1)View product websitemy son loved the VIP package

New York and CancunMore reviews of this product (1)View product websiteNew york hotel was lovely and a great location. Cancun hotel was again lovely but 140km away from Cancun airport and not actually in Cancun at all (the hotel is in Tulum). This should be made clearer...Read more

icelandMore reviews of this product (16)View product websitedid not see northern lights due to bad weather

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