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Viva Holidays Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

LF

Linda Jean Feeley

Feefo Verified

2 years ago

What Linda Jean Feeley said about Viva Holidays:

Great service

Great service again from Jade with organizing are multi center holiday and getting the right hotels and good price. Would recommend and will use again for our next trip

Weronika

Viva Holidays

2 years ago

Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team

Product reviews

Weronika

Viva Holidays

2 years ago

Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team

Date of purchase: 17/06/2023

0

Trusted Customer

Feefo Verified

2 years ago

Top service

Very good service, was helpful with pricing my different requests and was helpful answering questions. Competitive prices and all went smoothly Thank you

Weronika

Viva Holidays

2 years ago

Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team

Product reviews

Weronika

Viva Holidays

2 years ago

Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team

Date of purchase: 27/06/2023

0

TR

Terence Clayton Rowland

Feefo Verified

2 years ago

What Terence Clayton Rowland said about Viva Holidays:

Recommended will use again

Excellent service All went very smoothly from start to finish.no problems

Weronika

Viva Holidays

2 years ago

Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team

Product reviews

Weronika

Viva Holidays

2 years ago

Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team

Date of purchase: 19/06/2023

0

Trusted Customer

Feefo Verified

2 years ago

Reasonably pricedmini break and efficient service

Everything was very slick and went according to plan. Initial booking process was done largely on the phone. Hotels were great, and conveniently situated. Transport all went to plan. Vouchers arrived...

Weronika

Viva Holidays

2 years ago

Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team

Product reviews

Weronika

Viva Holidays

2 years ago

Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team

Date of purchase: 14/07/2023

0

AV

Annie Vaughan

Feefo Verified

Herts

2 years ago

What Annie Vaughan said about Viva Holidays:

Great value, great service & a great holiday!

From the initial enquiry and booking they couldn't be more supportive. They replied promptly when I had a query regarding the train tickets. Great value and I wouldn't hesitate to recommend them

Weronika

Viva Holidays

2 years ago

Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team

Product reviews

Weronika

Viva Holidays

2 years ago

Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team

Date of purchase: 27/06/2023

0

AJ

Adrian Jones

Feefo Verified

Manchester

2 years ago

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What Adrian Jones said about Viva Holidays:

Great package

Great service from Viva and the holiday was the perfect package. Excellent communication from Ron at Viva

Date of purchase: 13/06/2023

0

Trusted Customer

Feefo Verified

2 years ago

ALMOST DISAPPOINTING

The holiday price went up 3x during negotiation and we were misled to think that breakfast was not included hence paid for them

Weronika

Viva Holidays

2 years ago

Dear Customer, Thank you for bringing your concerns regarding the change in prices of your holiday quote to our attention. We understand your frustration and apologize for any inconvenience this may have caused, however there are a few points we would like to draw your attention to. As you may know, the travel industry is subject to constant pricing fluctuations due to various factors such as availability and it can only be guaranteed once confirmed. These factors often necessitate adjustments to the initial quotes provided. Also, we advertise any prices on our website which are based on multiple dates in a given month - however certain dates like half term, bank holiday long weekends, festival dates etc are always higher in cost as an industry norm. Also please note no local transfers are included on our website offers unless otherwise stated and all inclusions are clearly listed out too. While we strive to provide the most accurate and competitive pricing, it is not always possible to predict or control these changes. We regret any confusion that may have arisen from the modification of your holiday quote in relation to the breakfast inclusion at the hotels. Please be assured that we value your business and want to provide you with the best travel experience possible. We confirm the holidays once we have a written consent from our clients and our proposals are approved to ensure full understanding and satisfaction before booking, which was also done prior to confirming your holiday. At Viva Holidays we are committed to delivering exceptional service and ensuring customer satisfaction. We deeply apologize for any disappointment or inconvenience caused by the adjustments to the holiday quote. Please do not hesitate to reach out to us as we are always available to address any further questions or concerns you may have. Thank you for your understanding and patience and we truly value your business and look forward to assisting you with your travel plans. Kind regards, Viva Holidays

Product reviews

Weronika

Viva Holidays

2 years ago

Dear Customer, Thank you for bringing your concerns regarding the change in prices of your holiday quote to our attention. We understand your frustration and apologize for any inconvenience this may have caused, however there are a few points we would like to draw your attention to. As you may know, the travel industry is subject to constant pricing fluctuations due to various factors such as availability and it can only be guaranteed once confirmed. These factors often necessitate adjustments to the initial quotes provided. Also, we advertise any prices on our website which are based on multiple dates in a given month - however certain dates like half term, bank holiday long weekends, festival dates etc are always higher in cost as an industry norm. Also please note no local transfers are included on our website offers unless otherwise stated and all inclusions are clearly listed out too. While we strive to provide the most accurate and competitive pricing, it is not always possible to predict or control these changes. We regret any confusion that may have arisen from the modification of your holiday quote in relation to the breakfast inclusion at the hotels. Please be assured that we value your business and want to provide you with the best travel experience possible. We confirm the holidays once we have a written consent from our clients and our proposals are approved to ensure full understanding and satisfaction before booking, which was also done prior to confirming your holiday. At Viva Holidays we are committed to delivering exceptional service and ensuring customer satisfaction. We deeply apologize for any disappointment or inconvenience caused by the adjustments to the holiday quote. Please do not hesitate to reach out to us as we are always available to address any further questions or concerns you may have. Thank you for your understanding and patience and we truly value your business and look forward to assisting you with your travel plans. Kind regards, Viva Holidays

Date of purchase: 29/05/2023

0

Trusted Customer

Feefo Verified

2 years ago

Excellent service ..

Excellent service . Enjoyed the holiday package

Weronika

Viva Holidays

2 years ago

Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team

Product reviews

Weronika

Viva Holidays

2 years ago

Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team

Date of purchase: 27/05/2023

0

Trusted Customer

Feefo Verified

2 years ago

Great I’ll use them again

The staff were helpful, adjusting our holiday to meet our needs. The hotels they organised were great and in great areas. Provided support

Weronika

Viva Holidays

2 years ago

Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team

Product reviews

Weronika

Viva Holidays

2 years ago

Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team

Date of purchase: 08/05/2023

0

JS

Jonathan Michael Smith

Feefo Verified

2 years ago

What Jonathan Michael Smith said about Viva Holidays:

Excellent service booking our Canadian adventure

As always the service was excellent helping us to have the adventure we wantes

Weronika

Viva Holidays

2 years ago

Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team

Product reviews

Weronika

Viva Holidays

2 years ago

Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team

Date of purchase: 14/05/2023

0

Viva Holidays Reviews

Vienna & AustriaMore reviews of this product (1)View product websiteGood price and hotels in all our chosen cities

Deluxe Kuala Lumpur & LangkawiMore reviews of this product (2)View product websiteBooked 3 different hotels on 1 trip and all were lovely. 2 of which were recommended by Viva. Each stage of our trip went smoothly and all flights were excellent

PRAGUE & KRAKOWMore reviews of this product (2)View product websiteAll went smoothly with no problem transferring from krakaw to Prague very good 💯

MILAN & LAKE GARDAMore reviews of this product (1)View product websiteWe particularly loved our Hotel and the town where we stayed at Lake Garda. It was absolutely charming, right by the lake, and the service and staff were friendly and perfect. Milan was a little more...Read more

BERLIN, PRAGUE, VIENNA & BUDAPESTMore reviews of this product (2)View product websiteFantastic value - the hotels were of a good standard for the price. Trip advisor links are sent with the enquiry which was really helpful

Venice & Verona & Lake GardaMore reviews of this product (1)View product websiteNext time we will do this ourselves We have to find our way from Lake Garda to Verona Thought this was part of the package This is why you can’t trust what seems to be a nice person on the phone...Read more

ROME, FLORENCE & VENICEMore reviews of this product (4)View product websiteExcellent package. Good hotels

Tokyo, Kyoto & OsakaMore reviews of this product (1)View product websiteThey were reasonably priced and this has allowed me to enjoy holidays in places I never thought I could go

ROCKY MOUNTAINEER JOURNEY THROUGH THE CLOUD PACKAGE HOLIDAYMore reviews of this product (1)View product websiteEverything we expected no extras no surprosee

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?