Dear Customer,
Thank you for bringing your concerns regarding the change in prices of your holiday quote to our attention. We understand your frustration and apologize for any inconvenience this may have caused, however there are a few points we would like to draw your attention to.
As you may know, the travel industry is subject to constant pricing fluctuations due to various factors such as availability and it can only be guaranteed once confirmed. These factors often necessitate adjustments to the initial quotes provided. Also, we advertise any prices on our website which are based on multiple dates in a given month - however certain dates like half term, bank holiday long weekends, festival dates etc are always higher in cost as an industry norm. Also please note no local transfers are included on our website offers unless otherwise stated and all inclusions are clearly listed out too.
While we strive to provide the most accurate and competitive pricing, it is not always possible to predict or control these changes.
We regret any confusion that may have arisen from the modification of your holiday quote in relation to the breakfast inclusion at the hotels. Please be assured that we value your business and want to provide you with the best travel experience possible.
We confirm the holidays once we have a written consent from our clients and our proposals are approved to ensure full understanding and satisfaction before booking, which was also done prior to confirming your holiday.
At Viva Holidays we are committed to delivering exceptional service and ensuring customer satisfaction. We deeply apologize for any disappointment or inconvenience caused by the adjustments to the holiday quote.
Please do not hesitate to reach out to us as we are always available to address any further questions or concerns you may have.
Thank you for your understanding and patience and we truly value your business and look forward to assisting you with your travel plans.
Kind regards,
Viva Holidays
