How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Viva Holidays Reviews

Trusted Customer

Feefo Verified

8 years ago

Will use you again for sure

Good all round service. Any query was answered promptly.

Date of purchase: 04/09/2018

0

Trusted Customer

Feefo Verified

8 years ago

Excellent

Well planned good comes through out.

Product reviews

Date of purchase: 11/09/2018

0

TC

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about Viva Holidays:

Wonderful

The booking of out holiday was easy, the staff at Viva were attentive and diligent ensuring that everything was correctly organised. Our flights were with Ryanair and that left a little to be...

Viva Holidays

8 years ago

Thank you John for your valuable feedback.

Product reviews

Date of purchase: 13/09/2018

0

Trusted Customer

Feefo Verified

8 years ago

The initial interaction by telephone was brilliant. They were so helpful in finding the flight times I requested , polite and efficient .

Viva Holidays

8 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, and glad to know you had an excellent trip.

Date of purchase: 03/09/2018

0

Trusted Customer

Feefo Verified

8 years ago

Very good service

Excellent communication and plenty of information about the holiday. Very good hotels in each location- close to amenities etc

Viva Holidays

8 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, and glad to know you had a good time on your holiday.

Product reviews

Date of purchase: 01/09/2018

0

Trusted Customer

Feefo Verified

8 years ago

Had to contact a couple of times for confirmation

Rather slow in sending out confirmation email - had to chase up. Had to phone a couple of times for clarification and request documentation that had not been received. I was dealt with politely and...

Viva Holidays

8 years ago

Thank you for your valuable feedback.

Product reviews

Date of purchase: 03/09/2018

0

Trusted Customer

Feefo Verified

8 years ago

Excellent service

Excellent service holiday sorted quickly and all vouchers and paperwork came through quickly too

Viva Holidays

8 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, and glad to know you had an excellent trip.

Date of purchase: 14/09/2018

0

Trusted Customer

Feefo Verified

8 years ago

Well chosen and good value

Viva staff responded with a package that suited me. Well chosen and good value.

Viva Holidays

8 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, and glad to know you had a good time on your holiday.

Product reviews

Date of purchase: 10/09/2018

0

TC

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about Viva Holidays:

It was good value for money

I bought the package via Secret Escapes who are good to deal with.

Viva Holidays

8 years ago

Thank you Michael for your valuable feedback.

Product reviews

Date of purchase: 01/09/2018

0

TC

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about Viva Holidays:

would use again

Viva Holidays

8 years ago

Thank you Richard for your valuable feedback.

Product reviews

Date of purchase: 10/09/2018

0

Viva Holidays Reviews

Tallinn & Helsinki CityMore reviews of this productView product websiteTallin is gorgeous and Helsinki sophistication

Europe & AfricaMore reviews of this productView product websiteBecause their attention to detail was excellent

ROMANTIC ITALY CITY-HOPPING BREAK WITH OPTIONAL EXCURSIONSMore reviews of this productView product websiteExcellent way to see three cities.

AMSTERDAM & BRUGES BREAKMore reviews of this productView product websiteArrangements went smoothly. However I felt the holiday was a bit whistle stop due to a lot of travelling involved in the itinerary. Hotel in Amsterdam was 25 minute tram journey from city centre...Read more

Europe & AfricaMore reviews of this productView product websiteNice quiet hotel- it would have been hard for me to find.

Italy CityMore reviews of this productView product websiteTurin and Genoa are well worth visiting - Milan is perhaps somewhere to see once.

SUPER-COOL SCANDINAVIAN CITY-HOP TO COPENHAGEN, STOCKHOLM & OSLOMore reviews of this productView product websitehotel rooms in Stockholm and Oslo were a little disappointing

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?