How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Viva Holidays Reviews

TC

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about Viva Holidays:

Great holiday, value for money and good service.

Great initial contact. The phone number sent via email to contact viva wasn’t answered but another found online was and all queries answered excellently.

Product reviews

Date of purchase: 02/12/2018

0

TC

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about Viva Holidays:

They need to review the hotels that they send people to as the Wyndham NY hotel must be the worst hotel that I have had the misfortune to stay in (see full review on trip advisor under CliffB08

Product reviews

Date of purchase: 13/12/2018

0

Trusted Customer

Feefo Verified

7 years ago

Excellent customer service, clear instructions & quick response to any queries.

Date of purchase: 02/12/2018

0

TC

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about Viva Holidays:

Very helpful staff, well organised holiday, excellent value.

Product reviews

Date of purchase: 10/12/2018

0

TC

Trusted Customer

Feefo Verified

Cognac France

7 years ago

What Trusted Customer said about Viva Holidays:

A great two centre break.

Very good value for money - you got « what it says on the tin ».

Product reviews

Date of purchase: 04/12/2018

0

TC

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about Viva Holidays:

Incredible, trustworthy and organised!!!

Viva you made our Christmas, this was the first time you booked with yourselves but from start to finish we couldn’t have asked for more. My wife and I travelled to Las Vegas and Mexico for a break,...

Viva Holidays Reviews

Europe & AfricaMore reviews of this productView product websiteGreat value. No complaints. Hotel in Venice didn’t have a bar but plenty within a short walk.

Niagara Falls & New York BreakMore reviews of this productView product websiteNiagara Sheraton on the falls hotel great position with great views. Wyndham NYC hotel great position but badly in need of a face lift and staff rude and abrasive and the smallest room that I've ever...Read more

PRAGUE & KRAKOWMore reviews of this productView product websiteBeautiful locations with lots to see and do.

TALLINN & HELSINKIMore reviews of this productView product websiteSee previously made comments - very good VFM.

USA & CarribeanMore reviews of this productView product websiteSuch a great combo.... amazing hotels, only thing was the weather, but pretty sure viva can’t improve that! Thank you for all your help we had a perfect holiday from start to finish!!! Two locations...Read more

BERLIN & PRAGUE WITH VIENNA & BUDAPESTMore reviews of this productView product websiteBrilliant value for money, 4 city breaks, good hotels and travel included

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?