How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Viva Holidays Reviews

TC

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about Viva Holidays:

Amazing experience

Product reviews

Date of purchase: 12/05/2019

0

TC

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about Viva Holidays:

Every thing was exactly how the agent said , I not have any problem in my holiday , I recommend this agency it’s really good Marilena and Anka

Product reviews

Date of purchase: 13/05/2019

0

TC

Trusted Customer

Feefo Verified

Telford

7 years ago

What Trusted Customer said about Viva Holidays:

Faultless

This is the second time I have booked with viva, this year to Bangkok and Khao Lak . It was amazing, I spoke with Catherine who was excellent, everything went smoothly, the pick ups were on time the...

Product reviews

Date of purchase: 23/04/2019

0

TC

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about Viva Holidays:

Private tour of india

Great service throughout , we had exactly what we expected and would use Viva again

Date of purchase: 16/03/2019

0

Trusted Customer

Feefo Verified

7 years ago

excellent, apart from pressured workshop sales

The experience was excellent. The guides were very informative and they knew their history, The hotels were an excellent choice and all staff were very helpful and polite. The only bad...

Product reviews

Date of purchase: 04/04/2019

0

Trusted Customer

Feefo Verified

7 years ago

Friendly advisors

Viva holidays were very helpful however there was no transfers included in the package. Which left us to sort it out ourselves plus the hotels were very far from the city centre. Their customer...

Date of purchase: 25/03/2019

0

TC

Trusted Customer

Feefo Verified

London

7 years ago

What Trusted Customer said about Viva Holidays:

Very good

Very professional and helpful. I had forgotten my return details to check in, I emailed viva and wuthin around one hour they had sent me all the information.

Product reviews

Date of purchase: 16/03/2019

0

TC

Trusted Customer

Feefo Verified

Hullbridge, Essex

7 years ago

What Trusted Customer said about Viva Holidays:

Booking the break was made easy by the extremely helpful Viva staff. The break went very smoothly and the hotels were excellent.

Date of purchase: 21/03/2019

0

Trusted Customer

Feefo Verified

7 years ago

Polite, professional and comprehensive.

Date of purchase: 25/03/2019

0

TC

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about Viva Holidays:

I was informed that I was going in a 4 star hotel but it was not

I was informed that I was booking a 4 star hotel close to the beach but was beyond disappointed. The price I paid I could have gotten a hotel in Jumeira beach. Complete rip off, I was close to...

Viva Holidays

7 years ago

I would like to thank you for your correspondence received regarding your holiday booked through our agency, and further to my acknowledgement. I regret to learn that you were not satisfied with our level of service We value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide please could you email your complaint on support@viva-holidays.co.uk our customer service manager will get in touch with you.

Product reviews

Date of purchase: 20/03/2019

0

Viva Holidays Reviews

Far EastMore reviews of this productView product websiteWill recommend to everyone

Indian OceanMore reviews of this productView product websiteAmazing hotel the best service

Far EastMore reviews of this productView product websiteAmazing hotels, great locations, excellent holiday.

IndiaMore reviews of this productView product websiteexcellent value for money

Europe & AfricaMore reviews of this productView product websiteHotel in Marraskeh was great not too far from the Medina. Hotel in Agadir was lovely, close to the beach and airport.Tranfer from Marraskeh to Agadir was first class.

Far EastMore reviews of this productView product websiteI was sold a holiday to Dubai I paid the same money for a Dubai/Bali holiday but I only went to Dubai. I came back to Uk and found so many better deals than what VIVA gave me. This is second holiday...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?