Rang to book at 9am, was waiting on the line for 40 minutes only to be told the service is down to book anything. Got told I would get a call back as soon as they was back up and didn’t receive a...
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Lisa Gadman
Visit IOM
6 years ago
Good Morning, we are sorry to hear about your experience booking with us and how frustrating this must have been. The day in which TT future dates are released, we receive thousands on in-bound calls which makes it difficult for the agents to get an outside line and a chance to call back. We apologise for this, unfortunately it happens each year as the ferry release future TT sailings on a set day. Our booking systems connect directly to the ferry company system which was overloaded and their systems went down in the morning for a few hours, hence why we could not book. If you have any group bookings in future for 2021 please feel free to email them in early May to travel@visitiom.co.uk as we will have someone attending the ferry booking desk and can process group bookings for you. I hope this helps to explain the situation and please feel free to contact us if you have any questions or if we can be of any further help. Kind regards, Lisa
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Ian Brown
Feefo Verified
6 years ago
What Ian Brown said about Visit IOM:
beautiful island and the people are so helpful and friendly
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Gavin Mcmillan
Feefo Verified
6 years ago
What Gavin Mcmillan said about Visit IOM:
Spoke to Anna and she was very helpful
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James Rowland
Feefo Verified
6 years ago
What James Rowland said about Visit IOM:
Really helpful service to get me on the same crossing as my buddies
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Gediminas Cibiras
Feefo Verified
6 years ago
What Gediminas Cibiras said about Visit IOM:
100%, saves money , go where you want
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Trusted Customer
Feefo Verified
6 years ago
you did every thing well, thank you.
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Coenraad Van Der Nest
Feefo Verified
6 years ago
What Coenraad Van Der Nest said about Visit IOM:
Excellent service, I will go with then anytime again in the future.
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David Eales
Feefo Verified
6 years ago
What David Eales said about Visit IOM:
My only frustration, is,not enough ferries at the finish. Triple them.
Very good polite service.
The ferry company tried to accommodate my request.
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