Visa Cuba Reviews

Your visa is not yet officially lost, as explained to you we have to wait 10 days for the visa to be classed as missing. You will not have to pay again, once the visa is classed as lost we will reissue you another visa for free. I am sorry if there has been some misunderstanding. Best wishes, Lisa Whitehead Kind regards, Visa Cuba

We are very sorry to hear you don't believe you have received value-for-money. Even though it may look like an exaggeration, we have been doing this long enough to understand the huge - and costly - problems derived from not receiving your tourist visas on time (i.e.: not allowed to board your flight hence losing it). The reason we use 3 weeks is because that is approximately the time required by the Royal Mail to declare an item "lost". Until this time has passed, there is nothing we can do in the case tourist cards have not been received. In such cases new cards will be required adding further costs and stress to clients. Should you have used alternative services available online, most likely you would have paid more. The most important thing for us is customer satisfaction so we will keep looking for alternative options but at the moment this seems like the best available option. We hope you have a great time in Cuba. Customer Service @ Visa Cuba