Excellent fast service, but expensive - why are customers forced to use the higher priced service within 3 weeks of departure
Visa Cuba
Visa Cuba
9 years ago
We appreciate that most of the time 3 weeks is enough time to receive your visas. However, when using the standard service it can take 5 days to process and then 10 days for royal mail to deliver (this is the time it takes for them to class an item as lost) This has caused problems in the past which is why we get customers to use the priority service if travelling within 3 weeks. It saves stress and worry about missing items.
Trusted Customer
9 years ago
I noticed that I wasn't the only person who gave the same feedback, so maybe you need to re-think?
e-mail is much more reliable as a form of delivery than Royal Mail, why don't you ask people if their documents can be e-mailed to them to print?
Visa Cuba
Visa Cuba
9 years ago
We understand the issue, but we have been doing this long enough to understand the problems people can face if they do not receive their visas in time. They can miss flights.
We are not able to e mail documents, as they are an official document which cannot be printed off. Believe us, if we could do that we would!
I found the staff at the Embassy very helpful in sorting out my problem getting a Cuban tourist card at quite short notice. They used their common sense which is often lacking in business...
An excellent & efficient service.
The website only recognised one visa request when we needed 2, but when I rang the VisaCuba office the problem was sorted very quickly.
The visas arrived the next...
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Date of purchase: 12/01/2017
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Trusted Customer
9 years ago
Perfect! Fast, efficient and good value for money. Thank you!!!
I ordered the visa with special delivery on a Sunday night; it had arrived by Thursday morning. Very prompt service, regular email updates, efficient and helpful service. I wouldn't hesitate to use...
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Date of purchase: 09/01/2017
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Trusted Customer
9 years ago
VERY HELPFUL AND QUICK TO REPLY TO A PROBLEM. THANK YOU.
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