Its awful. Its expensive and above all else it is terribly confusing. I SPECIFICALLY requested 2 travel vouchers and only one came through as an email confirmation (at a much higher price than...
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Rosanna
Visa Cuba
8 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you did not have a good experience. As discussed, your visas were printed and sent out to you because you did not state your order reference in your cancellation email. However, we recognise that this was a mistake which is why we refunded you the full amount when you contacted us again. We appreciate that you offered to send the visas back to us, however, as we explained, once a visa has been issued it cannot be used by someone else which is why we do not usually offer refunds once a visa has been processed (though made an exception). We refunded the money paid to us on the same day we confirmed your refund, however, as explained in the email, this was done by BACS and may take a few days to show in your account.
Good Customer service & was my first time using this site as been recommended & made a mistake on my application & email them regarding this & the response & courtesy I received was impeccable. ...
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Rosanna
Visa Cuba
8 years ago
Thank you for taking the time to leave us such a lovely review. We're delighted to hear that you were so impressed by our customer service and would recommend us to others. We hope you have a fantastic trip to Cuba and a wonderful birthday!
Thank you for taking the time to leave us a great review! We're very pleased to hear that you found our service easy to use and that your visas arrived promptly. Have a great trip to Cuba!
Applied for 2 visas for my wife and I using the priority service and got them a couple days later. Amazing!
Rosanna_Live Holidays
Visa Cuba
8 years ago
Thank you for taking the time to leave us an excellent review! We're delighted you were pleased with the speed of our priority service. Have a great trip to Cuba!
Date of purchase: 17/10/2017
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Trusted Customer
8 years ago
Your Online assistance/service was very good unlike your Consulate office in High Holborn who offered absolutely very poor service
Rosanna_Live Holidays
Visa Cuba
8 years ago
Thank you for taking the time to leave us a positive review! We're delighted that you found our assistance very good. We are an independent company and not associated with the Cuban consulate, though they regularly recommend us as online provider of Cuban visas. We're sorry that you did not have a good experience at the consulate. Have a great trip to Cuba!
Date of purchase: 11/10/2017
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Trusted Customer
8 years ago
It was smooth and easy , didn’t have no trouble 👍
Rosanna_Live Holidays
Visa Cuba
8 years ago
Thank you for taking the time to leave us a positive review! We're delighted you found our visa process smooth, easy and trouble free. Have a great trip to Cuba!
Date of purchase: 02/10/2017
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Trusted Customer
8 years ago
Very easy with vast delivery!
Rosanna_Live Holidays
Visa Cuba
8 years ago
Thank you for taking the time to leave us a positive review! We're pleased to hear that you found the service quick and easy. Have a great trip to Cuba!
Date of purchase: 21/09/2017
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Trusted Customer
8 years ago
My experience purchasing my visa went as planned no problems would recommend this service.
Rosanna_Live Holidays
Visa Cuba
8 years ago
Thank you for taking the time to leave us a positive review! We're pleased to hear that you would recommend our service. Have a great trip to Cuba!
Date of purchase: 21/09/2017
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Trusted Customer
8 years ago
On time and On budget thanks for the service
Rosanna_Live Holidays
Visa Cuba
8 years ago
Thank you for taking the time to leave us a positive review! We're delighted you were pleased with the speed and price of our visa service. Have a great trip to Cuba!
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