How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Viator Reviews

https://www.viator.com

Rated

Excellent

No matter where you are in the world, you can count on Viator for booking memorable tours and activities.

Service

4.6

5,100

681

117

374

6,357

ratings over the past year

Displaying all 40,321 reviews

K W Parsons

7 years ago

Date of purchase: 15/12/2017

What K W Parsons said about Viator:

Easy to use, informative and efficient.

See full customer review

Juliet Huang

7 years ago

Date of purchase: 15/12/2017

What Juliet Huang said about Viator:

This is not for Viator but for the local tour operator who cancelled the program.

See full customer review

Trusted Customer

7 years ago

Date of purchase: 15/12/2017

Best online travel agent

Viator is awsome i can highly recommend them

See full customer review

Ruth Burd

Toronto

7 years ago

Date of purchase: 15/12/2017

What Ruth Burd said about Viator:

Easy to order - good information - clear communication of the steps

See full customer review

Trusted Customer

7 years ago

Date of purchase: 15/12/2017

Great service!

I called Viator with questions. They actually called the tour operator for the answers. This allowed me to book without worry. Very helpful, and friendly service.

See full customer review

Robert Northey

7 years ago

Date of purchase: 15/12/2017

What Robert Northey said about Viator:

Excellent web page

Everything was straightforward in making my booking. Please ask again after I have used the product

See full customer review

Thowsif Mukit

7 years ago

Date of purchase: 15/12/2017

What Thowsif Mukit said about Viator:

Decent but pricey

Tour guide was friendly and took pictures for us. £42 seemed a bit steep for a simple speed boat tour, especially when all areas are easily accessible by land. You pay for the experience

See full customer review

Trusted Customer

7 years ago

Date of purchase: 15/12/2017

I am excited about the tour but customer service need to pay attention to what the customer is saying. I bought this for a Christmas gift for my husband and both my first and last name spelt wrong...

Read all

See full customer review

Ronald Fein

7 years ago

Date of purchase: 11/12/2017

What Ronald Fein said about Viator:

BRAVO

The guide, Benjamin Rivera, was the best I have ever had in more than 40 years of world travel. He was professional, informative and personable. He routinely went out of his way to make the tours...

Read all

See full customer review

peter morus

geelong Vic Australia 3331

7 years ago

Date of purchase: 14/12/2017

What peter morus said about Viator:

I got my second pick

on second attempt I got my second choice date. Would have been better to have an If '"my date isnot available myalternate date is "' ??

See full customer review

Not received a review invite?

About Viator

No matter where you are in the world, you can count on Viator for booking memorable tours and activities. But this is no ordinary site for booking travel--with flexible cancellation, affordable payment plans, and around-the-clock customer service. We make it easy so you can focus on the fun stuff.

Read all

1 (781) 800-5000

400 First Avenue, Needham, Massachusetts, 02494, United States