How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Viator Reviews

https://www.viator.com

Rated

Excellent

No matter where you are in the world, you can count on Viator for booking memorable tours and activities.

Service

4.6

4,759

632

106

348

5,924

ratings over the past year

Displaying all 39,886 reviews

Trusted Customer

7 years ago

Date of purchase: 05/02/2018

Website issues

I could not checkout my purchase due to website issues.

See full customer review

Majella Cassidy

7 years ago

Date of purchase: 05/02/2018

What Majella Cassidy said about Viator:

Lovely evening, friendly staff. The show could be a little longer but we still really enjoyed it.

See full customer review

Trusted Customer

7 years ago

Date of purchase: 05/02/2018

Don’t book - you might get charged £70!

Unfortunately my friend sent me the wrong link for our tour. So I made the purchase yesterday, and 30 minutes later had to cancel. I was charged £70 for this and I think it’s absolutely appalling....

Read all

See full customer review

Trusted Customer

7 years ago

Date of purchase: 05/02/2018

First time I've dealt with Viator but their process is very thorough and easy to follow.

See full customer review

Trusted Customer

7 years ago

Date of purchase: 05/02/2018

Recommend

It’s a very good trip included wonderful views of waterfalls and giant sequoias . Our guide Gino is very kind, showing us many amazing sites. Very appreciate him

See full customer review

ZHIZHEN KUANG

7 years ago

Date of purchase: 05/02/2018

What ZHIZHEN KUANG said about Viator:

A really wonderful day!!Thank you all the crew！Thank you Fabricio Pena

See full customer review

Trusted Customer

7 years ago

Date of purchase: 05/02/2018

I would recommend to buy from them again.

See full customer review

Trusted Customer

7 years ago

Date of purchase: 03/02/2018

Best tour we did in NOLA!

Great tour, very interesting and fun. The tour guide was awesome. Don’t be jerks like us and forget to bring cash to tip. She was really cool, and totally deserved gratuity.

See full customer review

Gaynor Hollywood

Liverpool

7 years ago

Date of purchase: 05/02/2018

What Gaynor Hollywood said about Viator:

Highly recommend

Used Viator before and very satisfied with them. Excellent selection of activities to choose from for our upcoming Orlando trip. Have also booked airport transfers as previously booked through viator...

Read all

See full customer review

Susan Ponder

7 years ago

Date of purchase: 05/02/2018

What Susan Ponder said about Viator:

Called to get last minute booking. Very helpful agent called tour company and got okayed. Emailed 2 hours later have to cancel or change but we could not. That was disappointing but then tour found...

Read all

See full customer review

Not received a review invite?

About Viator

No matter where you are in the world, you can count on Viator for booking memorable tours and activities. But this is no ordinary site for booking travel--with flexible cancellation, affordable payment plans, and around-the-clock customer service. We make it easy so you can focus on the fun stuff.

Read all

1 (781) 800-5000

400 First Avenue, Needham, Massachusetts, 02494, United States