Could have been a little bit more helpful then it would not have taken so l...
Could have been a little bit more helpful then it would not have taken so long to settle the claim
Francesca
Muddy Paws
9 years ago
Thank you so much for leaving this review! If you need anything please do contact us on admin@vetsmedicover.co.uk. We are currently improving our strategy so that we are alerted to claims payments that are taking too long (based on some of this feedback!) So thanks again for this review and if you ever need anything please call or email VetsMediCover and we will be happy to help.
All the best,
Team VMC
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Trusted Customer
Feefo Verified
9 years ago
Too expensive and devoid of compassion now. Shame
Very expensive policy, for a dog admittedly getting older, but then to quibble over a relatively minor op fee, equivalent to less than four monthly payments, is petty and disheartening. Seemed a...
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Francesca
Muddy Paws
9 years ago
Thank you very much for alerting us to these issues and your feelings. We really appreciate this contact! If you need anything else in the future please do contact us on admin@vetsmedicover.co.uk.
Many apologies for any difficulties caused.
All the best,
Francesca
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Trusted Customer
Feefo Verified
9 years ago
Good service by VetsMediCover
..
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Trusted Customer
Feefo Verified
9 years ago
Excellent value for money . Vets medicover are the only policy to cover our...
Excellent value for money . Vets medicover are the only policy to cover our pet who had a broken leg
Francesca
Muddy Paws
9 years ago
Thank you for taking the time to leave us a review! Delighted to hear that we covered your pet who had a pre-existing condition!
Please do get in touch on admin@vetsmedicover.co.uk if you need anything else.
All the best,
Team VMC
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Trusted Customer
Feefo Verified
9 years ago
No problems so far
Offers a good cover and is easy to renew. I haven't had to claim yet to can't actually say how good they are at dealing with claims.
Francesca
Muddy Paws
9 years ago
Thanks so much for taking the time to leave us a review.
We hope to provide you with a 5* service, if and when it comes to claiming please contact us on admin@vetsmedicover.co.uk if you need any help hurrying things along.
All the very best,
Team VMC
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TC
Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
Good service by VetsMediCover
Good service but expensive
Francesca
Muddy Paws
9 years ago
Dear Mark,
Thank you for leaving us a review. We hope that your experience with us will show you we offer value for money! If you need anything please contact us at admin@vetsmedicover.co.uk.
I have had VetsMediCover for my 2 cats for some years now and choose to have a high level of cover. Although many would consider this expensive I believe it is worth it as you never know what is...
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Francesca
Muddy Paws
9 years ago
Dear Charlotte,
Thank you so much for this informative review. Great to hear that you think we offer good service as a vet nurse as you know best!
Please keep in touch and contact us on admin@vetsmedicover.co.uk if you need anything.
Many thanks,
The VetsMediCover Team
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
Very good but it does take a bit longer to pay for treatment than I have ex...
Very good but it does take a bit longer to pay for treatment than I have experienced with other pet insurers that I have used in the past.
Saying that though they are very good.
Francesca
Muddy Paws
9 years ago
Dear Mr Fisher,
Thank you so much for leaving feedback with you. Shame to hear that we take a little longer than expected to pay, this is not our usual service. In the future do email us directly on admin@vetsmedicover.co.uk to alert us to the delay and we will hurry things along.
If you need anything in the meantime, do get in touch.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Team VMC