Our claim was handled quickly and without any lengthy questioning from Vets...
Our claim was handled quickly and without any lengthy questioning from VetsMediCover. We have so far had no reason to give any negative feedback and we have been very happy with the service.
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Trusted Customer
Feefo Verified
9 years ago
Professional service
Our experience in VetsMediCover has been nothing but positive. All claims have been dealt with swiftly and efficiently.
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TC
Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
To the point.
I have claimed once before for an expensive operation and was paid out immediately.
I don't find the cover to be cheap and it can increase dramitically from one year to the next (made aware of any...
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Trusted Customer
Feefo Verified
9 years ago
Great at first, then........
Great at first, good service but then because my dog had a lot of treatment, I was told that I would have to pay two years at double the monthly payment and if I claimed within those two years I...
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Trusted Customer
Feefo Verified
9 years ago
Could have been a little bit more helpful then it would not have taken so l...
Could have been a little bit more helpful then it would not have taken so long to settle the claim
Francesca
Muddy Paws
9 years ago
Thank you so much for leaving this review! If you need anything please do contact us on admin@vetsmedicover.co.uk. We are currently improving our strategy so that we are alerted to claims payments that are taking too long (based on some of this feedback!) So thanks again for this review and if you ever need anything please call or email VetsMediCover and we will be happy to help.
All the best,
Team VMC
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Trusted Customer
Feefo Verified
9 years ago
Too expensive and devoid of compassion now. Shame
Very expensive policy, for a dog admittedly getting older, but then to quibble over a relatively minor op fee, equivalent to less than four monthly payments, is petty and disheartening. Seemed a...
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Francesca
Muddy Paws
9 years ago
Thank you very much for alerting us to these issues and your feelings. We really appreciate this contact! If you need anything else in the future please do contact us on admin@vetsmedicover.co.uk.
Many apologies for any difficulties caused.
All the best,
Francesca
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Trusted Customer
Feefo Verified
9 years ago
Good service by VetsMediCover
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Trusted Customer
Feefo Verified
9 years ago
Excellent value for money . Vets medicover are the only policy to cover our...
Excellent value for money . Vets medicover are the only policy to cover our pet who had a broken leg
Francesca
Muddy Paws
9 years ago
Thank you for taking the time to leave us a review! Delighted to hear that we covered your pet who had a pre-existing condition!
Please do get in touch on admin@vetsmedicover.co.uk if you need anything else.
All the best,
Team VMC
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Trusted Customer
Feefo Verified
9 years ago
No problems so far
Offers a good cover and is easy to renew. I haven't had to claim yet to can't actually say how good they are at dealing with claims.
Francesca
Muddy Paws
9 years ago
Thanks so much for taking the time to leave us a review.
We hope to provide you with a 5* service, if and when it comes to claiming please contact us on admin@vetsmedicover.co.uk if you need any help hurrying things along.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Team VMC