First year was okay but second year price almost doubled even though another year of no claiming.
Watch for the small print of paying a percentage of any claim plus already paying your excess. ...
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Trusted Customer
Feefo Verified
9 years ago
Recommend
Good competitive rates compared to other pets insurance
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
No false promises
Friendly and professional, easy to deal with and very understanding following the death of a dog.
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Trusted Customer
Feefo Verified
9 years ago
Problem with topcashback at first, but they put it right
So far I haven't had to claim anything, so I don't know how that process works but I bought my insurance with them specifically to take advantage of an excellent cashback offer through...
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Francesca
Muddy Paws
9 years ago
Dear Sir,
Thank you for your review! VetsMediCover did not know that Top Cash Back were taking so long. Have you received your cash back yet? We use a third party to manage all the cashback sites so I will talk to them and see what can be done.
We will ensure that the cashback is paid to you.
Please do contact us directly to discuss this on admin@vetsmedicover.co.uk.
Thank you for bringing this to our attention. If you need anything else, please do let me know.
All the best,
VetsMediCover
Trusted Customer
9 years ago
Thanks. I've done that. However, since you state that customers have to wait 90 days for the cashback to be paid and that after 100 days has elapsed (which it has), we are no longer eligible I remain dubious.
If you do arrange payment I'll be certain to revise my review.
Trusted Customer
9 years ago
Thank you to Francesca for taking responsibility for sorting out my issue and ensuring the cashback was paid to me. What started as a poor experience has now turned into a positive one. Many thanks!
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Trusted Customer
Feefo Verified
9 years ago
Very good service so far in what are difficult times.
So far (unfortunately this will be an ongoing claim) staff have been very helpful regarding advice on making a claim, claim forms have been sent through very quickly. The approval process so far...
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Trusted Customer
Feefo Verified
9 years ago
Great service quick payout!
Great service!
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
Our claim was handled quickly and without any lengthy questioning from Vets...
Our claim was handled quickly and without any lengthy questioning from VetsMediCover. We have so far had no reason to give any negative feedback and we have been very happy with the service.
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Trusted Customer
Feefo Verified
9 years ago
Professional service
Our experience in VetsMediCover has been nothing but positive. All claims have been dealt with swiftly and efficiently.
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
To the point.
I have claimed once before for an expensive operation and was paid out immediately.
I don't find the cover to be cheap and it can increase dramitically from one year to the next (made aware of any...
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Trusted Customer
Feefo Verified
9 years ago
Great at first, then........
Great at first, good service but then because my dog had a lot of treatment, I was told that I would have to pay two years at double the monthly payment and if I claimed within those two years I...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
