Very poor service. It took over a month to be reimbursed.
The whole experience of making a claim was difficult and time consuming. Requests for updates were ignored and payment was eventually made over a month from first submission. After making a complaint...
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
Have not had any recent customer experience!!!
I haven't had any service experience/contact or anything else with Vetsmedicover since taking out the cover a year ago. If this is a survey re renewal then I haven't yet been sent any renewal docs,...
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Francesca
Muddy Paws
9 years ago
Dear Mrs Vernon,
I'm really sorry to read this! Since we've been in contact I believe you have received your renewal documents and we are posting you hard copies of your policy info.
If you need anything else, please do contact us on admin@vetsmedicover.co.uk. Our documents are always in an e format but we will post to anyone who requests them.
If you need anything else do not hesitate to get in touch.
All the best,
Francesca
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
I don't know why I'm getting this survey now. I've had the cover for severa...
I don't know why I'm getting this survey now. I've had the cover for several months but haven't had the need to use them recently or ever so far.
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
Have not had to use the policy, so can't offer any positive or negative fee...
Have not had to use the policy, so can't offer any positive or negative feedback.
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
Great, but forgot about policy
To be honest forgot we had this policy. Never had to go back yet. Does seem like a good policy if you keep up with it.
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Trusted Customer
Feefo Verified
9 years ago
Watch for the sting in the tale
First year was okay but second year price almost doubled even though another year of no claiming.
Watch for the small print of paying a percentage of any claim plus already paying your excess. ...
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Trusted Customer
Feefo Verified
9 years ago
Recommend
Good competitive rates compared to other pets insurance
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
No false promises
Friendly and professional, easy to deal with and very understanding following the death of a dog.
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Trusted Customer
Feefo Verified
9 years ago
Problem with topcashback at first, but they put it right
So far I haven't had to claim anything, so I don't know how that process works but I bought my insurance with them specifically to take advantage of an excellent cashback offer through...
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Francesca
Muddy Paws
9 years ago
Dear Sir,
Thank you for your review! VetsMediCover did not know that Top Cash Back were taking so long. Have you received your cash back yet? We use a third party to manage all the cashback sites so I will talk to them and see what can be done.
We will ensure that the cashback is paid to you.
Please do contact us directly to discuss this on admin@vetsmedicover.co.uk.
Thank you for bringing this to our attention. If you need anything else, please do let me know.
All the best,
VetsMediCover
Trusted Customer
9 years ago
Thanks. I've done that. However, since you state that customers have to wait 90 days for the cashback to be paid and that after 100 days has elapsed (which it has), we are no longer eligible I remain dubious.
If you do arrange payment I'll be certain to revise my review.
Trusted Customer
9 years ago
Thank you to Francesca for taking responsibility for sorting out my issue and ensuring the cashback was paid to me. What started as a poor experience has now turned into a positive one. Many thanks!
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Trusted Customer
Feefo Verified
9 years ago
Very good service so far in what are difficult times.
So far (unfortunately this will be an ongoing claim) staff have been very helpful regarding advice on making a claim, claim forms have been sent through very quickly. The approval process so far...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
