5 stars so far.....easy sign up.....thankfully we haven't had to use yet but should the occasion arise I hope the 5 star service continues.
Sarah
Muddy Paws
9 years ago
Dear Customer
Thank you for your excellent review. We are pleased to hear that you found the application process easy to follow.
Please do not hesitate to contact our customer service team should you have any queries regarding your policy in the future.
Kind regards
VetsMediCover
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Trusted Customer
Feefo Verified
Suffolk
9 years ago
What Trusted Customer said about Muddy Paws:
Excellent customer service, best price.
Very helpful and all my questions were answered in a satisfactory manner. Paperwork easy to read and understand. Quote very competitive compared to the most popular ones. Everything explained to me...
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Dave Tooth
Muddy Paws
9 years ago
Glad we were able to help you. We are always here if you need help. VetsMedicover
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Trusted Customer
Feefo Verified
Newport Shropshire.
9 years ago
What Trusted Customer said about Muddy Paws:
An easy to use a webpage with an easy application process.
Dave Tooth
Muddy Paws
9 years ago
Thank you for your Review. We are here for you and your pet Chester anytime. Team VMC
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
I haven't been with them long so I don't know
Dave Tooth
Muddy Paws
9 years ago
Thank you for your Review if you have any problems just call us. Team VMC
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Trusted Customer
Feefo Verified
9 years ago
Off to a Good Start...
Not cheap but they seem to get, overall, fairly good reviews for their claims handling and customer service, so I'm giving them a try. Their new policy set up emails and policy confirmation docs...
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Dave Tooth
Muddy Paws
9 years ago
Thank you we appreciate your feedback. If you need help at any time just call. Team VMC
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Trusted Customer
Feefo Verified
9 years ago
Not a competitive price given and no explanation over the reason for the hike in price.
Francesca
Muddy Paws
9 years ago
Dear Sir,
I've tried to reach you and discuss this, so sorry to hear you're disappointed in the price increase. It's because of the big claim you had in January. I hope your premium goes down in the future! If you need anything, do get in touch at admin@vetsmedicover.co.uk.
All the very best, Francesca
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Trusted Customer
Feefo Verified
9 years ago
Very good, customer service excellent and paid up promptly
Francesca
Muddy Paws
9 years ago
Thank you for your Review of VetsMediCover, we really appreciate your feedback! If you need anything else please to email us on admin@vetsmedicover.co.uk.
Thanks very much for leaving your review of VetsMediCover.
All the best,
Francesca
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
Can't recommend this company
Lack of communication and slow in paying claims.
Francesca
Muddy Paws
9 years ago
Dear Mrs Joy,
I'm really sorry to hear this, I've tried to call a couple of times to discuss your claim and why there was a delay in paying and I do hope to speak to you soon.
All the best,
Francesca
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
Great service and would highly recommend to all
Our dog has cancer and she is having chemo, the customer service team were fantastic as I phoned many times checking that we still had enough funds. They were always polite and understanding. We have...
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Francesca
Muddy Paws
9 years ago
Fantastic to read this! Thank you for taking the time to leave a review. If you need anything else, you know where to find us. All the very best, Team VetsMediCover
Francesca
Muddy Paws
9 years ago
and do let us know how your pet gets on with treatment. Many thanks for your feedback,
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
