Service was easy to use online and great cover for my puppy
Sarah
Muddy Paws
8 years ago
Dear Miss Whitelaw
Thank you for your review and for the kind words regarding our service. It is always good to know that customers are happy to come back to us for new cover.
If we can be of any further assistance, please do not hesitate to contact our customer service team.
Kind regards
VetsMediCover
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Trusted Customer
Feefo Verified
8 years ago
Would recommend
Easy to set up on line . Staff also very helpful in the telephone . Reasonably priced . Would recommend
Sarah
Muddy Paws
8 years ago
Dear Policyholder
Thank you for your kind words regarding the service provided by our staff, when you took our your insurance cover. It is always good to receive such feedback, and we do endeavour to maintain an excellent personal service throughout your policy period.
If you should have any queries at any time, please do not hesitate to contact our customer service team.
Kind regards
VetsMediCover
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Trusted Customer
Feefo Verified
9 years ago
would definitely recommend them lady on the phone explained everything to me and was extremely nice
Sarah
Muddy Paws
9 years ago
Good Afternoon
Thank you very much for your recent review. We are very proud of our customer service team at VetsMediCover and it is always pleasing to hear the same from our customers. I trust that we will maintain our service levels for you and should you have any queries, please do not hesitate to call us.
Kind regards
VetsMediCover
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
patient
the lady i spoke to was very patient and helpful, explained everything she could.
Sarah
Muddy Paws
9 years ago
Good Morning Mrs Carter
Thank you very much for your recent review. We are very proud of our customer service team at VetsMediCover and it is always pleasing to hear the same from our customers. Please do not hesitate to call us with regards to any query.
Kind regards
VetsMediCover
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Trusted Customer
Feefo Verified
Woodbridge
9 years ago
What Trusted Customer said about Muddy Paws:
website easy to use and cover for my 🐕 is everything i need i have already recommended your service to a work college i would rate a 5th 🌟 but as yet I haven't received my policy either through the...
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Francesca
Muddy Paws
9 years ago
Dear Mr George,
Thank you for your feedback! The emails are automatically emailed to you but sometimes go to spam folders because of the attachments. The documents have been emailed to you again today and we are popping some in the post for you too. Normally, we keep everything online but just to be sure that you receive them they are now in the post.
If you have any questions do email us on admin@vetsmedicover.co.uk and please also follow us on Facebook to keep up to date https://www.facebook.com/vetsmedicover/.
Many thanks for the recommendation!
All the best,
Team VMC
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Trusted Customer
Feefo Verified
9 years ago
I have been very impressed with the speed that our claim has been handled and the regular emails received to keep me informed of proceedings.
I found VetsMedicover on line and have already...
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Francesca
Muddy Paws
9 years ago
Thank you very much for taking time to leave this review.
If you need anything else, you know where to find us!
Many thanks,
Team VMC
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
Right policy for my dog.
Knowledgeable staff and had the cover I needed without the usual catches at a good price delighted but hope never to use them!
Sarah
Muddy Paws
9 years ago
Good Morning Mr Price
Thank you very much for your wonderful feedback.
Like you, we hope that you have no need to call on our services, but should you have any queries or concerns, then please do not hesitate to contact our customer services team.
Kind regards
VetsMediCover
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Trusted Customer
Feefo Verified
9 years ago
Good all round insurance for unusual pet
Helpful service. Easy to understand insurance. At least £100 cheaper then quoted else where. More thing covered as well.
Sarah
Muddy Paws
9 years ago
Good Morning,
Thank you so much for your wonderful feedback. We trust that we can maintain our excellent level of service for you, and if you should have any queries or concerns, then please do not hesitate in contacting our customer service team.
Kind regards
VetsMediCover
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Trusted Customer
Feefo Verified
9 years ago
The claim was process efficiently and any queries where answered without delay
Sarah
Muddy Paws
9 years ago
Good Morning
Thank you for your feedback regarding our claims process and that you were pleased with the service provided. If we can be of assistance with any further matters, our customer service team are always happy to help.
Kind regards
VetsMediCover
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Muddy Paws:
You cannot beat professional service so if you want the best for your pets go to
vetsmedicover
Sarah
Muddy Paws
9 years ago
Dear Mrs Sievwright
Thank you very much for your recent review. We are very proud of our customer service team at VetsMediCover and it is always pleasing to hear the same from our customers.
Please do not hesitate to call us with regards to any query.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
